Role and Responsibilities : - Monitor payment processing systems and success rates and resolve payment issues through operational initiatives to provide exceptional customer experience- Monitor inflow of all fraud and chargeback queries and ensure operational excellence- Help improve existing products and build new products and features- Work closely with internal and external stakeholders across customer support, tech, product, legal, banks, payment gateways- Manage a team of ~15 people (inhouse + outsourced) to deliver on time sensitive and critical issuesRequirements :- Graduate/ Post graduate from tier 1 college- Atleast 3-4 years of experience- Problem solver with a first principle thinking approach who can operate comfortably in a complex environment- Strong written and verbal communication skills (ref:iimjobs.com)