To effectively manage Client Exits cases that are received via various teams including but not limited to FCO, Customer Compliance, KYC or other business units which are complex in an efficient and accurate manner in accordance with policy and procedure. To assist in supporting the management of operations within the Client Exits team and be a liaison point for any escalations/new initiatives.
Essential Capabilities
• Experienced in Process execution
• Demonstrated continuous improvement
• Ability to work with fast paced high volume department
• Ability to grasp complex ideas/process changes
• High level of attention to detail
• Excellent verbal and written communication skills
• Demonstrate curious mindset and ability to investigate
• Must be well organized and ability to prioritize tasks and meet non-negotiable timelines.

Other Capabilities
• Speaks clearly about the importance of the customer; fosters a sense of urgency toward customer needs.
• Highly numerical and commercial

Experience
• Previous experience in financial service or Banking essential
• 3-5 years experience in process execution
• 1+ years AML/CTF/ Fraud management

Key tasks; accountabilities and challenges of this role
• To manage incoming Client Exit cases through End to end process
• Direct interaction with Customer Management Divisions and internal stakeholders to effectively manage a Client Exit case
• Management of Client Exits Inbox review and respond to Inbound questions/escalations as appropriate
• To perform Discovery searches on each Client Exits case to ensure full customer footprint and holdings are identified for exit
• Managing risk in ensuring compliance with legislation, internal policies, procedures & deadlines
• To carry out quality control and necessary checks on own and team members work as dictated by policies and procedures
• Use of multiple systems/tools to identify and produce documents & information
• Ensure all personal training records are maintained and kept up to date.
• To work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
• To support the Business Unit Head/Operations Manager/Team Leader in analyst related activities.
• To carry out any other administrative duties as required to ensure the effective operation of the unit
• To identify opportunities for productivity improvements to systems and procedures.
• Ensure that all work is performed in accordance with the requirements of the Health & Safety Policy, procedures and legislation.
• To conform with all internal operating policies and procedures relevant to the position