Job Description
Role
Franchise Lead
Function / Department
Retail
Location
Rajasthan
Job Purpose
Overall responsibility for activities at all
Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice-
• Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
• Ensure and monitor quality of acquisition through VIMS
• Ensure availability of stock at VIMS while adhering to norms
• Deliver overall revenue targets through VIMS channel
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency and adherence to processes
• Resolve VIMS-specific issues within specific timelines
• Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
• Minimum 8 years of experience in Customer Handling /Retention Management
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
• Logical Thinking and good in sighting and analytical skills
• Prior telecom experience mandatory
Must Have Technical / Professional Qualifications
• Graduate in any field
• Data analytics and process improvements
• Excel and Presentation skills
Franchise Lead
Function / Department
Retail
Location
Rajasthan
Job Purpose
Overall responsibility for activities at all
Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice-
• Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
• Ensure and monitor quality of acquisition through VIMS
• Ensure availability of stock at VIMS while adhering to norms
• Deliver overall revenue targets through VIMS channel
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency and adherence to processes
• Resolve VIMS-specific issues within specific timelines
• Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
• Minimum 8 years of experience in Customer Handling /Retention Management
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
• Logical Thinking and good in sighting and analytical skills
• Prior telecom experience mandatory
Must Have Technical / Professional Qualifications
• Graduate in any field
• Data analytics and process improvements
• Excel and Presentation skills
💡 Quick Summary
Seeking a career-building opportunity? The Operations position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
