Job Description
Roles and Responsibilities:
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Interacting with all business stakeholders to minimze customer escalations/grieviances and product improvement
Required skills :
• Prior experience (7-10 Years) as a call center manager or any equivalent managerial position.
• Experience with customer service is compulsory in email process primarily.
• Proficient with MS Office and Call Centre software programs i.e. Fresh desk etc.
• Strong knowledge of performance evaluation techniques and customer service metrics.
• Driven and result oriented.
• Strong problem-solving ability and analytical skill.
• Excellent multitasking, time management, and leadership skills
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Interacting with all business stakeholders to minimze customer escalations/grieviances and product improvement
Required skills :
• Prior experience (7-10 Years) as a call center manager or any equivalent managerial position.
• Experience with customer service is compulsory in email process primarily.
• Proficient with MS Office and Call Centre software programs i.e. Fresh desk etc.
• Strong knowledge of performance evaluation techniques and customer service metrics.
• Driven and result oriented.
• Strong problem-solving ability and analytical skill.
• Excellent multitasking, time management, and leadership skills
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
