Job Description
Job Description for Operations Manager (ITSM & Cloud, Credit Cards)
Own end‑to‑end ITSM operations for credit card platforms, including Incident, Problem, Change, and Release Management, ensuring 24x7 availability, SLA/SLO compliance, and stable card processing operations (authorization, clearing, settlement, chargebacks).
Lead Cloud and hybrid operations (AWS/Azure) supporting card processing systems, digital card services, and integrations with processors (e.g., TSYS), networks (Visa/Mastercard), and downstream banking platforms.
Act as the primary escalation and incident commander for card‑related production incidents, driving timely restoration, root‑cause analysis, and preventive actions to reduce MTTR and recurring transaction or authorization issues.
Ensure regulatory and security compliance across card operations, including PCI‑DSS, AML/KYC, fraud monitoring, and audit readiness, working closely with risk, security, and compliance teams.
Drive operational excellence and continuous improvement through automation, observability, runbooks, and SRE practices to improve card transaction reliability, system resilience, and customer experience.
Requirements
Must have 10+ yrs of experience in Operations Management
ITIL Certified
AWS/Azure Certified
#INDCAN
Own end‑to‑end ITSM operations for credit card platforms, including Incident, Problem, Change, and Release Management, ensuring 24x7 availability, SLA/SLO compliance, and stable card processing operations (authorization, clearing, settlement, chargebacks).
Lead Cloud and hybrid operations (AWS/Azure) supporting card processing systems, digital card services, and integrations with processors (e.g., TSYS), networks (Visa/Mastercard), and downstream banking platforms.
Act as the primary escalation and incident commander for card‑related production incidents, driving timely restoration, root‑cause analysis, and preventive actions to reduce MTTR and recurring transaction or authorization issues.
Ensure regulatory and security compliance across card operations, including PCI‑DSS, AML/KYC, fraud monitoring, and audit readiness, working closely with risk, security, and compliance teams.
Drive operational excellence and continuous improvement through automation, observability, runbooks, and SRE practices to improve card transaction reliability, system resilience, and customer experience.
Requirements
Must have 10+ yrs of experience in Operations Management
ITIL Certified
AWS/Azure Certified
#INDCAN
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager (ITSM & Cloud, Credit Cards) position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.