Job Description
Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:
Flexible work arrangements that support balance
Career development and leadership pathways
Supportive and inclusive team culture
Employee wellbeing programs and resources
Access to Serco employee networks
Opportunities to work across diverse government services
Make an impact at Serco
As an Operations Manager, you’ll play a key role in leading service delivery across our NSW Schools contract, supporting a high-performing team and building strong client relationships. You’ll work closely with the Contract Manager and Client Service Managers to ensure consistent, high-quality outcomes across multiple sites. This is a hands-on leadership role where you’ll balance operational delivery with continuous improvement and team development. Your work will directly contribute to safe, efficient and customer-focused environments.
As an Operations Manager in the Facilities Management team, you’ll make a positive impact by:
Leading operational performance in cleaning contracts across multiple school sites
Managing and strengthening client and stakeholder relationships
Supporting and developing Client Service Managers and teams
Driving safety, compliance and quality standards across operations
Improving efficiency through innovation and continuous improvement
Overseeing budgets, performance metrics and service outcomes
Serco is a place for you
You could be a great fit if you have:
Experience leading teams in soft services FM/Cleaning in a customer-focused environment
Strong relationship-building and communication skills
Confidence managing budgets, KPIs and operational performance
Ability to influence, coach and support others to succeed
Understanding of WHS and compliance requirements
A practical, solutions-focused approach with strong accountability
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:
Flexible work arrangements that support balance
Career development and leadership pathways
Supportive and inclusive team culture
Employee wellbeing programs and resources
Access to Serco employee networks
Opportunities to work across diverse government services
Make an impact at Serco
As an Operations Manager, you’ll play a key role in leading service delivery across our NSW Schools contract, supporting a high-performing team and building strong client relationships. You’ll work closely with the Contract Manager and Client Service Managers to ensure consistent, high-quality outcomes across multiple sites. This is a hands-on leadership role where you’ll balance operational delivery with continuous improvement and team development. Your work will directly contribute to safe, efficient and customer-focused environments.
As an Operations Manager in the Facilities Management team, you’ll make a positive impact by:
Leading operational performance in cleaning contracts across multiple school sites
Managing and strengthening client and stakeholder relationships
Supporting and developing Client Service Managers and teams
Driving safety, compliance and quality standards across operations
Improving efficiency through innovation and continuous improvement
Overseeing budgets, performance metrics and service outcomes
Serco is a place for you
You could be a great fit if you have:
Experience leading teams in soft services FM/Cleaning in a customer-focused environment
Strong relationship-building and communication skills
Confidence managing budgets, KPIs and operational performance
Ability to influence, coach and support others to succeed
Understanding of WHS and compliance requirements
A practical, solutions-focused approach with strong accountability
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
