Essential Duties and Responsibilities:
• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
• Establish a high standard for productivity, quality, customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
• Summarize, collect and analyze BPO operations trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Job Types: Full-time, Regular / Permanent

Salary: ₹603,224.00 - ₹707,693.00 per year

Schedule:
• Rotational shift

Experience:
• total work: 1 year (Preferred)

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