Job Description
Essential Duties and Responsibilities:
• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
• Establish a high standard for productivity, quality, customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
• Summarize, collect and analyze BPO operations trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Job Types: Full-time, Regular / Permanent
Salary: ₹603,224.00 - ₹707,6+3.00 per year
Schedule:
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Speak with the employer
++1
• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
• Establish a high standard for productivity, quality, customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
• Summarize, collect and analyze BPO operations trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Job Types: Full-time, Regular / Permanent
Salary: ₹603,224.00 - ₹707,6+3.00 per year
Schedule:
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.