Operations Officer

You have the chance to be part of something different in this growing organisation. We are a bit smaller than the majors and we do things a little differently. Our customers want to escape being treated as a number, and so do you. So set your sights high, make a difference and drive your own development with our team. We want you to be a part of our story! This role is within the Chief Operations Office at Great Southern Bank.

Sitting within Credit and Lending Operations, the Lending Operations team is responsible for Broker Home Loan application processing and verification, hotline support, accreditations, commissions, government scheme quality assurance and Consumer Lending tasks.

You’ll make an impact by:

You will be responsible for delivering the best experience to our customers through the execution of back-office processes.
You will be accountable for delivering exceptional output and efficiencies for all tasks completed and you actively contribute to achieving all targets and service level agreements
Identification of opportunities to improve and refine internal processes will be part of your BAU
You will provide them with the support required to drive success based on our customer centric service proposition
Do things differently with us

To succeed in this role, you will have:

Minimum 1-3 years’ experience within the finance industry
Strong communication, attention to detail, influencing and problem-solving skills
Results driven with the ability to quickly learn Great Southern Bank's range of services and processes
Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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