Job Description
This role is based in our 5 Howick Place office.
We are seeking a meticulous data driven Operations Executive to join our team across VIP Services managing logistics transfers VIP gifting pass distribution supplier contracting and budgets. Verification of flight information for clients ensuring the accurate coordination of transportation services to and from the airport. Working closely with the Senior Manager the Operations Executive will also support contracting processes and oversee operational budgets ensuring services are delivered on time within scope and on budget.
This role is ideal for someone who thrives in client-facing environments and enjoys working with data to ensure smooth operations. If you have a passion for event ops excellent attention to detail and a commitment to providing outstanding service wed love to have you join our team!
Lead end to end VIP flight operations consolidating flight data into constantly updated reports.
Communicate directly with clients to gather necessary flight data in a timely manner ensuring no disruptions to transportation services.
Confirm flight details with clients before their travel date and track any changes or cancellations to ensure the accuracy of transportation arrangements.
Flight Data Cleanup & Validation
Review flight data for accuracy and completeness ensuring all essential information (dates times flight numbers etc.) Ensure swag is on-brand within budget and delivered on time
Work with Platinum and Groups team to ensure passes are pre-printed on time and are allocated and delivered to contacts requesting passes outside of their transfer services
Contract & Procurement
Support the contracting process for transfers Platinum gifting student tours and other operational services
Deliver clear timely reporting on operational spend and supplier performance
Experience handling time-sensitive data and working with clients in a fast-paced environment is essential.
Exceptional attention to detail particularly in handling and organizing data.
Proficiency with Salesforce Microsoft Suite Excel spreadsheet tools (for managing and organizing data sets).
Ability to handle sensitive travel information and maintain confidentiality.
Flexibility to adapt to needs of the team onsite - ready and willing to jump into other ad hoc tasks that may arise.
Willingness to work in a dynamic environment with a focus on providing exceptional customer service.
Must be present at our festival in Cannes France from June 16 - 28 2026 to support the VIP Services team and our clients through the festival duration. (Return flights accommodation and per diem will be taken care of for the successful candidate by LIONS)
Must be willing to travel to our Central London office location to work collaboratively alongside the team on 3 office days.
Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.
Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) A flexible range of personal benefits to choose from plus company funded private medical cover
Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
Full-time
We are seeking a meticulous data driven Operations Executive to join our team across VIP Services managing logistics transfers VIP gifting pass distribution supplier contracting and budgets. Verification of flight information for clients ensuring the accurate coordination of transportation services to and from the airport. Working closely with the Senior Manager the Operations Executive will also support contracting processes and oversee operational budgets ensuring services are delivered on time within scope and on budget.
This role is ideal for someone who thrives in client-facing environments and enjoys working with data to ensure smooth operations. If you have a passion for event ops excellent attention to detail and a commitment to providing outstanding service wed love to have you join our team!
Lead end to end VIP flight operations consolidating flight data into constantly updated reports.
Communicate directly with clients to gather necessary flight data in a timely manner ensuring no disruptions to transportation services.
Confirm flight details with clients before their travel date and track any changes or cancellations to ensure the accuracy of transportation arrangements.
Flight Data Cleanup & Validation
Review flight data for accuracy and completeness ensuring all essential information (dates times flight numbers etc.) Ensure swag is on-brand within budget and delivered on time
Work with Platinum and Groups team to ensure passes are pre-printed on time and are allocated and delivered to contacts requesting passes outside of their transfer services
Contract & Procurement
Support the contracting process for transfers Platinum gifting student tours and other operational services
Deliver clear timely reporting on operational spend and supplier performance
Experience handling time-sensitive data and working with clients in a fast-paced environment is essential.
Exceptional attention to detail particularly in handling and organizing data.
Proficiency with Salesforce Microsoft Suite Excel spreadsheet tools (for managing and organizing data sets).
Ability to handle sensitive travel information and maintain confidentiality.
Flexibility to adapt to needs of the team onsite - ready and willing to jump into other ad hoc tasks that may arise.
Willingness to work in a dynamic environment with a focus on providing exceptional customer service.
Must be present at our festival in Cannes France from June 16 - 28 2026 to support the VIP Services team and our clients through the festival duration. (Return flights accommodation and per diem will be taken care of for the successful candidate by LIONS)
Must be willing to travel to our Central London office location to work collaboratively alongside the team on 3 office days.
Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.
Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) A flexible range of personal benefits to choose from plus company funded private medical cover
Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
Full-time
💡 Quick Summary
Seeking a career-building opportunity? The Operations Service Support Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
