Job Description
Job description:
Robertson Electric is currently looking for an Operations Support Specialist to join our branch in Vaughan.
About Us
Robertson Electric Wholesale, a Sonepar company is a highly regarded Electrical distributor in Canada. Robertson has shown consistent and reliable growth, establishing itself as a leading force in the industries we serve. With multiple branches across Canada and secure business plans for future growth and expansion, Robertson is seeking candidates to join our dynamic company and contribute to our continued success.
Scope of the Position
The Operations Support Specialist supports Robertson Electric’s Job Management (JM) platform across all 19 locations. This role ensures consistent usage of JM and Eclipse/Solar, provides training to Project Managers, sales and operational staff, and supports branches with workflow accuracy, troubleshooting, and process alignment. The position is the primary point of contact for JM ‑ and Eclipse/Solar‑related inquiries and plays a key role in improving operational efficiency.
Major Responsibilities
Act as the primary support contact for Job Management (JM) and Eclipse/Solar, including troubleshooting, coordinating with Epicare Support, maintaining data accuracy, and supporting updates, testing, and documentation.
Train Project Managers, Supervisors, and new hires on JM and Eclipse/Solar by developing training materials and delivering virtual and in‑person sessions, along with ongoing user support.
Support all branches with JM/Eclipse/Solar sales opportunities, while monitoring system usage to identify gaps and improvement opportunities.
Support branches in processing energy rebates including submitting for reimbursement to third party government entities.
Collaborate with branch leadership to ensure consistent operational practices across all locations.
Generate system reports, identify trends or issues, and correct data inconsistencies across branches.
Skills & Qualifications
Post‑secondary education in Business, Operations, or a related field (preferred).
2–4 years of experience in operations support, project coordination, or system administration.
Experience in electrical, construction, or distribution industries is an asset.
Strong understanding of job or project management systems, including Eclipse/Solar.
Proficiency with MS Office (Excel, Word, Outlook, Teams).
Ability to learn and support new software quickly.
Strong communication and training abilities.
Excellent organization and attention to detail.
Ability to support multiple branches and manage competing priorities.
Problem‑solving mindset with a collaborative approach.
A few reasons why it’s great to work for us
Robertson Electric Wholesale is an established and fast growing company
Comprehensive medical and dental benefits
RRSP matching plan
Opportunities for growth and development
Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $61,000.00-$90,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
Robertson Electric is currently looking for an Operations Support Specialist to join our branch in Vaughan.
About Us
Robertson Electric Wholesale, a Sonepar company is a highly regarded Electrical distributor in Canada. Robertson has shown consistent and reliable growth, establishing itself as a leading force in the industries we serve. With multiple branches across Canada and secure business plans for future growth and expansion, Robertson is seeking candidates to join our dynamic company and contribute to our continued success.
Scope of the Position
The Operations Support Specialist supports Robertson Electric’s Job Management (JM) platform across all 19 locations. This role ensures consistent usage of JM and Eclipse/Solar, provides training to Project Managers, sales and operational staff, and supports branches with workflow accuracy, troubleshooting, and process alignment. The position is the primary point of contact for JM ‑ and Eclipse/Solar‑related inquiries and plays a key role in improving operational efficiency.
Major Responsibilities
Act as the primary support contact for Job Management (JM) and Eclipse/Solar, including troubleshooting, coordinating with Epicare Support, maintaining data accuracy, and supporting updates, testing, and documentation.
Train Project Managers, Supervisors, and new hires on JM and Eclipse/Solar by developing training materials and delivering virtual and in‑person sessions, along with ongoing user support.
Support all branches with JM/Eclipse/Solar sales opportunities, while monitoring system usage to identify gaps and improvement opportunities.
Support branches in processing energy rebates including submitting for reimbursement to third party government entities.
Collaborate with branch leadership to ensure consistent operational practices across all locations.
Generate system reports, identify trends or issues, and correct data inconsistencies across branches.
Skills & Qualifications
Post‑secondary education in Business, Operations, or a related field (preferred).
2–4 years of experience in operations support, project coordination, or system administration.
Experience in electrical, construction, or distribution industries is an asset.
Strong understanding of job or project management systems, including Eclipse/Solar.
Proficiency with MS Office (Excel, Word, Outlook, Teams).
Ability to learn and support new software quickly.
Strong communication and training abilities.
Excellent organization and attention to detail.
Ability to support multiple branches and manage competing priorities.
Problem‑solving mindset with a collaborative approach.
A few reasons why it’s great to work for us
Robertson Electric Wholesale is an established and fast growing company
Comprehensive medical and dental benefits
RRSP matching plan
Opportunities for growth and development
Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $61,000.00-$90,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Operations Support Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Vaughan offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
