Job Description
Full job description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
The position is an OVERNIGHT Full Time position (40 hours per week) - Position pays $18 / hour
This position is located at Sky Harbor Airport Rental Car Center
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Wednesday - Saturday 7:00pm - 5:30am
Sunday - Wednesday 7:00pm - 5:30am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Minimum of 1 year experience of face to face customer service within the last 5 years.
1 year experience of working overnight within the last 5 years preferred.
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or ******* related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following shift/schedule: Wednesday - saturday 7:00pm - 5:30am, Sunday - Wednesday 7:00pm - 5:30am.
Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
The position is an OVERNIGHT Full Time position (40 hours per week) - Position pays $18 / hour
This position is located at Sky Harbor Airport Rental Car Center
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Wednesday - Saturday 7:00pm - 5:30am
Sunday - Wednesday 7:00pm - 5:30am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Minimum of 1 year experience of face to face customer service within the last 5 years.
1 year experience of working overnight within the last 5 years preferred.
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or ******* related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following shift/schedule: Wednesday - saturday 7:00pm - 5:30am, Sunday - Wednesday 7:00pm - 5:30am.
Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Customer Service Agent - Phoenix Sky Harbor Airport - Full Time position is now open for candidates interested in the Customer Care sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.