Job Description
WHY JOIN US?
Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.
At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.
BENEFITS
Hourly shift premiums for working the overnight shift
Subsidized extended health benefits
5 paid sick days per year
Uniform allowance
Wellness Spending account
We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
We provide employer paid Pet insurance to our employees.
We believe in recognizing our staff with rewards and recognition programs.
We grow together with our monthly in-house Continuing Education presentations
We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.
JOB SUMMARY
Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit.
DUTIES AND RESPONSIBILTIES
Greet and offer assistance to clients
Willing to go above and beyond to exceed clients’ expectations
Answer telephone inquiries and direct calls appropriately
Facilitate communication between clients and hospital medical team
Ensure work area is kept clean and tidy at all times
Ensure timely and accurate communication with co-workers, clients, doctors, and back-end staff
Cash handling and Receiving payments from clients
Assist back end staff with stocking of supplies, cleaning kennels, and laundry
Complete other administrative/reception duties as assigned
EXPERIENCE AND EDUCATION
Previous reception experience in a similar setting is preferred
Graduate of an accredited program for Veterinary assistants and receptionists is preferred
KNOWLEDGE, SKILLS AND ABILITIES
Strong problem-solving abilities
Proven ability to adapt quickly respond to and resolve atypical and emergency situations
Excellent verbal and written communication skills
Passionate about customer service with a positive attitude
Models the highest level of professionalism and confidentiality
Exceptional organizational skills and show ability to multi-task and establish priorities
Ability to reflect compassion and empathy for clients in stressful situations
Ability to stay calm under pressure
Takes initiative and works with little supervision
Experience with Veterinary software programs an asset
Must be proficient with common computer applications particularly MS Word, Excel, Outlook
Ability to lift up to 25 lb
WORKING HOURS:
Shift time: 10:30 pm – 7:00 am, once training period is completed
4-week reception training, with start times varying from 11:00 am – 2:00 pm
We thank all applicants for their interest in Canada West Veterinary Specialists, however, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits:
Casual dress
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
Paid time off
Vision care
Work Location: In person
Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.
At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.
BENEFITS
Hourly shift premiums for working the overnight shift
Subsidized extended health benefits
5 paid sick days per year
Uniform allowance
Wellness Spending account
We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
We provide employer paid Pet insurance to our employees.
We believe in recognizing our staff with rewards and recognition programs.
We grow together with our monthly in-house Continuing Education presentations
We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.
JOB SUMMARY
Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit.
DUTIES AND RESPONSIBILTIES
Greet and offer assistance to clients
Willing to go above and beyond to exceed clients’ expectations
Answer telephone inquiries and direct calls appropriately
Facilitate communication between clients and hospital medical team
Ensure work area is kept clean and tidy at all times
Ensure timely and accurate communication with co-workers, clients, doctors, and back-end staff
Cash handling and Receiving payments from clients
Assist back end staff with stocking of supplies, cleaning kennels, and laundry
Complete other administrative/reception duties as assigned
EXPERIENCE AND EDUCATION
Previous reception experience in a similar setting is preferred
Graduate of an accredited program for Veterinary assistants and receptionists is preferred
KNOWLEDGE, SKILLS AND ABILITIES
Strong problem-solving abilities
Proven ability to adapt quickly respond to and resolve atypical and emergency situations
Excellent verbal and written communication skills
Passionate about customer service with a positive attitude
Models the highest level of professionalism and confidentiality
Exceptional organizational skills and show ability to multi-task and establish priorities
Ability to reflect compassion and empathy for clients in stressful situations
Ability to stay calm under pressure
Takes initiative and works with little supervision
Experience with Veterinary software programs an asset
Must be proficient with common computer applications particularly MS Word, Excel, Outlook
Ability to lift up to 25 lb
WORKING HOURS:
Shift time: 10:30 pm – 7:00 am, once training period is completed
4-week reception training, with start times varying from 11:00 am – 2:00 pm
We thank all applicants for their interest in Canada West Veterinary Specialists, however, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits:
Casual dress
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
Paid time off
Vision care
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Veterinary Receptionist position is now open for candidates interested in the Customer Care sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
