Partnerships & Alliances Administrator

SPLICE Software believes in connections. We enable our clients to connect with their customers. We operate our company with a focus on keeping our team members, aka “SPLICErs,” connected to each other, to our executive team, and to their work.

We “pulse check” frequently, measure what matters, catch people doing what’s right and celebrate wins. It’s what’s gotten us recognized as one of Alberta’s Best Workplaces. Together we passionately serve our clients while we continue to perfect our craft.

If that sounds like a culture in which you’d thrive, our company is seeking a new SPLICEr to join the team as a Partnerships and Alliances Administrator.

Location:

This role is an in-office role within SPLICE’s Calgary corporate office. We are a people-first company and can be flexible with how your hours are structured, but we picture seeing your smiling face in office every day (except Fridays which are frequently work from home, at the discretion of your manager)

Who you are:

You love to dig into something complex and find a way to make it fun, safe and easy.
You love to build new connections and foster relationships – you’re the kind of person who will strike up a conversation with anyone and somehow find commonality.
You are personable but don’t rely on charm. You’re an active listener and great note-taker.
You possess excellent attention to detail along with strong oral and written communication skills, including an interest in presenting, persuading, and collaborating at the leadership level.
You understand that hard work, planning and tracking lead to results, but you can reprioritize as required.
You are highly self-motivated and able to work independently to achieve high-level goals and objectives.
You can work well in a team environment, assisting other members of the team as required.
Computers don’t scare you, and you know that leveraging tools and processes will only help you be more effective and efficient at your job.

While we are seeking the ideal person as described above, we at SPLICE believe that skills can be taught, but the right attitude and energy are essential to success. SPLICErs are a unique breed, and we love to find strong performers who fit our culture and help them grow into the perfect fit for their current roles and beyond.

In this role, you will:

Create a warm, welcoming office by managing front-end administration, including keeping the kitchen clean & stocked, assisting with fun activities, ordering office supplies, making bank deposits and other administrative tasks.
Coordinate and schedule partner meetings, marketing activities and follow-up as required.
Build and maintain our culture by supporting recruitment, onboarding and other human resources tasks.
Support our marketing team with SPLICE-team-related and on-brand social media posts.
Foster and find relevant organizations for SPLICE to interact and align with in our community.
Create, coordinate, and maintain internal bi-weekly Pulse Checks.
Collaborate with the Executive Team to source and write grant applications.
Establish productive, professional relationships with key personnel in assigned partner accounts.
Coordinate the involvement of company personnel, including support, service, and management resources, to meet partner performance objectives and expectations.
Support and maintain partner scorecards, Asana projects, and Dropbox folders.
Manage assigned targets for profitable sales volume and strategic objectives in partner accounts and with partner clients.
Support partner planning process that develops the mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
Participate in partner solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
Call and email partners and partner prospects to support funnel.
Support our Client Success Team by assisting with Audio Quality Assurance.
Collaborate on organizing and scheduling small and large team events, volunteering, team building, special events/holidays, etc. You can take an idea from the Executive Team and run with it.
Actively listen, go beyond the minimum and model A-Player behavior for the team.
Collaborate closely with the Executive Team and Business Office team.

Requirements

Skills and Experience:

Experience with Microsoft 365 and associated applications (Outlook, Teams, Word, Excel, PowerPoint, Copilot)
Experience with Asana, Dropbox, HubSpot is a plus
Strong event planning skills and cross-team communication
Strong attention to detail and ability to support partner and vendor contracts and agreements
Proven ability to build and maintain strategic partnerships and navigate complex vendor ecosystems
Exceptional communication skills with a variety of stakeholders
Ability to communicate for impact, both in writing and verbally.
Deep understanding of insurance and retail operations in North America is a plus
Data-driven mindset with strong analytical skills to measure, report, and improve KPIs.

Benefits

SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs™ enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling them to personalize, test and measure like never before.