PATIENT CARE COORDINATOR (MEDICAL)

Job details
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Pay

$21 an hour
Encouraged to apply
Fair chance
 
Benefits
Pulled from the full job description
Health insurance
401(k) matching
Paid time off
Vision insurance
Flexible spending account
Life insurance
Paid holidays
 
Full job description
Description:
PATIENT CARE COORDINATOR (MEDICAL) JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

PATIENT CARE COORDINATOR (MEDICAL) ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor patient/provider schedule, following office policies.
Ensure the registration and lobby areas are appropriately maintained.
Greet and Sign In patients, providing exceptional patient experience.
Check in patients, verify and update necessary information in the medical record through PM system
Ensure all necessary household and income information is current.
Collect co-pays, deductibles and payments as required.
Obtain and verify patient’s current insurance information.
Prepare welcome packets for future patients.
Register patient data through PM system, including scanning of all documents
Answer and screen telephone call, takes messages and provides information.
Sort and deliver mail to Office Manager.
Attend meetings as required.
Prepare daily batches for business office.
Prepare requested daily statistical information.
Notify the Office Manager of possible problems:
Patient Relations
Patient Flow
Other Employees, etc.
Know rules and procedures for release of information.
Acquire appropriate signatures.
Submit appropriate information per procedure.
Report equipment or supplies needed to Office Manager.
Reports malfunctioning equipment to Office Manager.
Obtains charge information, coding and data entry.
Completes billing and collection processes and prepares for distribution to appropriate sources.
Stays in compliance with all HIPAA regulations.
Performs other assigned duties under the direction of the Office Manager or Physician
Requirements:
PATIENT CARE COORDINATOR (MEDICAL) EDUCATION AND EXPERIENCE

High School Diploma or GED
Two years experience in a medical office setting preferred
Medical Assistant Certification preferred
Certification through AAMA preferred
Experience in operating a computer and word processing.
Must be Bilingual in English and Spanish.
PATIENT CARE COORDINATOR (MEDICAL) PAY RATE: $21/hr


PATIENT CARE COORDINATOR (MEDICAL) PATIENT INTERACTION EXPECTATIONS

Greet patients before they greet you
Listen, respond, and make eye contact with every patient
Personalize interactions with each patient
Explain to each patient the process of care
Provide patients with updates throughout their visit
PATIENT CARE COORDINATOR (MEDICAL) KNOWLEDGE, SKILLS AND ABILITIES

Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multi-task and prioritize when needed.
Ability to independently seek out resources and work collaboratively.
Ability to read, understand and follow oral and written instructions.
Experience and work ethics that supports working within a high functioning, team-oriented environment.
Demonstrates a willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use computer and learn new software programs.
Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
Possesses ability to communicate effectively, both verbally and in writing.
Possesses genuine respect for others and acceptance of their individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Able to travel and attend professional meetings, conferences, trainings and clinic sites.
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Performs other related duties as assigned.

PATIENT CARE COORDINATOR (MEDICAL) BENEFITS:

Medical, Dental and Vision – 100% paid by Employer
Life Insurance and Accidental Dismemberment – 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance to the first visit
We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.

 
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