Job Description
Compensation: $72k/year
Our Company
We are a California based concierge longevity service that provides its members with the latest advancements in anti-aging and regenerative medicine. We are committed to helping people live better, longer. We partner with early adopters of cutting-edge health practices to deliver individualized solutions to maximize physical and mental potential and increase longevity. We are looking to hire a Patient Coordinator to handle all the operational and client service details of a small but very busy, concierge medical practice. If you enjoy being busy, working with discerning, VIP-level clients and anticipating and solving problems, you will thrive in this role. You must be highly and naturally detail oriented, love crossing things off your To Do list, and excellent with time management. If you love precision, proactive problem-solving and creating exceptional client experiences, this is a rare opportunity to do meaningful work at the forefront of longevity medicine in a high-autonomy, high-impact role.
The work
Serve as the primary point of contact and relationship manager for patients, vendors and the medical team
Handle requests with urgency, discretion, and clarity while managing high-stress and time-sensitive situations calmly and professionally
Coordinate scheduling for provider consultations & diagnostic reviews, in-home blood draws & IV infusions, prescription & supplement refills, and monthly follow-up calls
Coordinate care timelines across multiple time zones to ensure efficient sequencing of labs, consults, and therapies while maintaining real-time awareness of provider availability and patient priorities
Handle all aspects of pharmacy and prescription management: interface with multiple pharmacy vendors; track prescription status & delivery timelines and perform all patient follow-up; order medications accurately to ensure seamless continuity of care
Follow-up and resolve issues related to missed appointment and delayed test results
Manage and maintain Keap database for administration and Tebra system for patient organization and scheduling
Build and manage spreadsheets to track patient status, lab timelines, prescriptions, and vendors
Anticipate patient needs to ensure every patient receives a highly personalized, white-glove experience
Handle all systems, organization & data management: track patient records & workflows; reconcile daily & monthly financial transactions; handle accounts payable and vendor documentation
Your Mindset
Natural desire to please and strong intuition about how to exceed expectations
Proactive, trustworthy and reliable to a fault
Easily handle competing priorities with a flexible mindset and grace
Self-governing with high, detail-oriented standards
Instinctively handle confidential information with discretion
Enjoy being the glue that holds everything together and lets nothing fall through the cracks
Successfully understand and interact with demanding personalities; highly articulate strong communicator with a polished, professional, unflappable demeanor
Ability to pivot and re-prioritize frequently and seamlessly; calm, composed and effective under pressure
Tech-savvy and confident working across multiple platforms and spreadsheets
Happiest working in a fast-paced environment and enjoy a founder-led environment where you have the boss’s ear
Your Experience & Skills
3+ years in operations, concierge services, or high-touch client services
Previous experience coordinating complex scheduling and logistics and working across multiple locations
Familiarity, interest or experience in healthcare, wellness, or concierge medicine a plus
Advanced spreadsheet skills helpful
Remote work experience strongly preferred
Other
Beverly Hills, CA 90211, Fully Remote
Proximity to 90211, with ability to be in-office 2x month, a plus
Drug and background test required
Must have at least 3 verifiable references
Willing to sign an NDA; discretion and confidentiality required
Full-time, $72,000/year
Job Type: Full-time
Pay: $72,000.00 per year
Benefits:
Paid time off
Professional development assistance
Application Question(s):
Have you ever used Keap or Tebra?
Experience:
Office: 5 years (Preferred)
Management: 5 years (Preferred)
Work Location: Remote
Our Company
We are a California based concierge longevity service that provides its members with the latest advancements in anti-aging and regenerative medicine. We are committed to helping people live better, longer. We partner with early adopters of cutting-edge health practices to deliver individualized solutions to maximize physical and mental potential and increase longevity. We are looking to hire a Patient Coordinator to handle all the operational and client service details of a small but very busy, concierge medical practice. If you enjoy being busy, working with discerning, VIP-level clients and anticipating and solving problems, you will thrive in this role. You must be highly and naturally detail oriented, love crossing things off your To Do list, and excellent with time management. If you love precision, proactive problem-solving and creating exceptional client experiences, this is a rare opportunity to do meaningful work at the forefront of longevity medicine in a high-autonomy, high-impact role.
The work
Serve as the primary point of contact and relationship manager for patients, vendors and the medical team
Handle requests with urgency, discretion, and clarity while managing high-stress and time-sensitive situations calmly and professionally
Coordinate scheduling for provider consultations & diagnostic reviews, in-home blood draws & IV infusions, prescription & supplement refills, and monthly follow-up calls
Coordinate care timelines across multiple time zones to ensure efficient sequencing of labs, consults, and therapies while maintaining real-time awareness of provider availability and patient priorities
Handle all aspects of pharmacy and prescription management: interface with multiple pharmacy vendors; track prescription status & delivery timelines and perform all patient follow-up; order medications accurately to ensure seamless continuity of care
Follow-up and resolve issues related to missed appointment and delayed test results
Manage and maintain Keap database for administration and Tebra system for patient organization and scheduling
Build and manage spreadsheets to track patient status, lab timelines, prescriptions, and vendors
Anticipate patient needs to ensure every patient receives a highly personalized, white-glove experience
Handle all systems, organization & data management: track patient records & workflows; reconcile daily & monthly financial transactions; handle accounts payable and vendor documentation
Your Mindset
Natural desire to please and strong intuition about how to exceed expectations
Proactive, trustworthy and reliable to a fault
Easily handle competing priorities with a flexible mindset and grace
Self-governing with high, detail-oriented standards
Instinctively handle confidential information with discretion
Enjoy being the glue that holds everything together and lets nothing fall through the cracks
Successfully understand and interact with demanding personalities; highly articulate strong communicator with a polished, professional, unflappable demeanor
Ability to pivot and re-prioritize frequently and seamlessly; calm, composed and effective under pressure
Tech-savvy and confident working across multiple platforms and spreadsheets
Happiest working in a fast-paced environment and enjoy a founder-led environment where you have the boss’s ear
Your Experience & Skills
3+ years in operations, concierge services, or high-touch client services
Previous experience coordinating complex scheduling and logistics and working across multiple locations
Familiarity, interest or experience in healthcare, wellness, or concierge medicine a plus
Advanced spreadsheet skills helpful
Remote work experience strongly preferred
Other
Beverly Hills, CA 90211, Fully Remote
Proximity to 90211, with ability to be in-office 2x month, a plus
Drug and background test required
Must have at least 3 verifiable references
Willing to sign an NDA; discretion and confidentiality required
Full-time, $72,000/year
Job Type: Full-time
Pay: $72,000.00 per year
Benefits:
Paid time off
Professional development assistance
Application Question(s):
Have you ever used Keap or Tebra?
Experience:
Office: 5 years (Preferred)
Management: 5 years (Preferred)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Patient Coordinator; Private Concierge Health Practice position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
