Job Description
Valley Family Optometry is expanding our team at our New Minas location and is seeking a full-time Patient Service Associate to serve as one of the friendly, welcoming front faces of our clinic. This role is ideal for someone who loves working with people, enjoys a fast-paced environment, and takes pride in creating a positive first impression.
Job Description
The Patient Service Associate is a key front-facing member of our clinic team. This role combines patient service, front desk responsibilities, clinical pre-testing, and basic optical support. The Patient Service Associate is often the first point of contact for patients and plays an essential role in ensuring a welcoming, efficient, and positive patient experience.
Key Responsibilities include:
Greeting patients warmly in person and on the phone
Answering a high volume of calls and scheduling appointments
Maintaining accurate electronic patient records
Performing pre-exam automated testing
Supporting patient flow throughout the clinic
Processing third-party billing and financial transactions
Assisting patients with frame selection, lens options, and minor adjustments
Troubleshooting patient questions or concerns
Comprehensive on-site training and cross-training across departments will be provided.
Qualifications
Friendly, outgoing, and professional demeanor
Strong communication and customer service skills
Ability to multitask and stay organized in a busy clinic environment
Attention to detail and a positive, solutions-focused attitude
Previous optometry or customer service experience is an asset, but not required
Willingness to learn; training will be provided for the right candidate
Job Description
The Patient Service Associate is a key front-facing member of our clinic team. This role combines patient service, front desk responsibilities, clinical pre-testing, and basic optical support. The Patient Service Associate is often the first point of contact for patients and plays an essential role in ensuring a welcoming, efficient, and positive patient experience.
Key Responsibilities include:
Greeting patients warmly in person and on the phone
Answering a high volume of calls and scheduling appointments
Maintaining accurate electronic patient records
Performing pre-exam automated testing
Supporting patient flow throughout the clinic
Processing third-party billing and financial transactions
Assisting patients with frame selection, lens options, and minor adjustments
Troubleshooting patient questions or concerns
Comprehensive on-site training and cross-training across departments will be provided.
Qualifications
Friendly, outgoing, and professional demeanor
Strong communication and customer service skills
Ability to multitask and stay organized in a busy clinic environment
Attention to detail and a positive, solutions-focused attitude
Previous optometry or customer service experience is an asset, but not required
Willingness to learn; training will be provided for the right candidate
💡 Quick Summary
Seeking a career-building opportunity? The Patient Service Associate position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Minas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
