Pension Dashboard Administrator

Job description
Pension Dashboard Administrator

We’ve created a brand-new team! The Pension Dashboard Administrator plays a vital role in ensuring the seamless operation, maintenance, and enhancement of pension dashboard systems. This position requires a combination of technical expertise, stakeholder management, and analytical skills to ensure the dashboard serves its intended purpose in providing users with a clear and comprehensive understanding of their pensions. Delivering high levels of customer services via multiple communications channels, of which telephony will form a key part of the role with Members and the general public.

This role can be based in any of our city centre offices with a hybrid workstyle.

What does the role entail?
• Lead the development and ongoing enhancement of the pension dashboard to meet user needs and organisational goals.
• Ensure compliance with data protection laws and regulations, including GDPR, safeguarding sensitive user information.
• Collaborate with cross-functional teams to design intuitive and user-friendly dashboard interfaces, adhering to best practices in dashboard design and user experience optimisation.
• Analyse performance metrics and user feedback to identify opportunities for improvement and implement necessary changes.
• Support and guide the Dashboard Administrator in operational tasks and troubleshooting issues as they arise.
• Represent the organisation in meetings, training sessions, and industry conferences to stay updated on trends and innovations in the pension and financial services sectors.
• Act as a liaison between technical teams and senior management, effectively communicating progress, challenges, and outcomes.

What we’re looking for
• Proven experience in data management, system administration, or pension operations.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and tools, including database management systems.
• Understanding of pension schemes and financial systems.
• Ability to work independently and collaboratively as part of a team.
• Experience working within the pension industry or financial services sector.
• Knowledge of data protection laws and regulations, such as GDPR.
• Familiarity with dashboard design principles and user experience optimisation.

What you can expect in return
• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com

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