People Service Delivery Coordinator

Job description
Job Title: People Service Delivery Coordinator

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, 12-month FTC

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The Role:

The People Service Delivery Coordinator ensures smooth and efficient HR support across the employee life cycle. They handle day-to-day HR administration and provide first-line guidance on people policies. This role plays a key part in delivering a consistent and positive experience for colleagues and managers. By keeping core HR processes accurate and timely, they help the business run more effectively. It’s a role that blends care, coordination, and compliance to support people at every stage.

Key Responsibilities:
• Manage employee lifecycle tasks like onboarding, contract changes, and leavers; prepare HR documents and keep records up to date.
• Update HR systems with accurate data, support payroll checks, and answer basic system queries.
• Coordinate HR processes across the employee journey, support planning and training, and maintain L&D records.
• Give initial advice on HR policies and escalate more complex issues when needed.
• Monitor compliance for regulated roles and keep job descriptions and records current.
• Identify opportunities for process improvement and contribute to developing more efficient workflows.
• Handle invoices and budgets, and work closely with teams like payroll, finance, and IT.

Skills & Attributes:
• Experience in HR administration and coordination, ideally within a shared services or HR operations environment, along with a good understanding of HR processes.
• Confident in using HR systems and handling data, with strong skills in reporting, payroll support, and maintaining accuracy.
• A clear and effective communicator who builds strong relationships and provides helpful, first-line HR advice in a supportive and professional manner.
• Highly organised and proactive, with experience in L&D coordination, invoice processing, and a strong focus on continuous improvement.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, *** or ****** orientation.