Job Description
Joining Date: Immediate joiners required.
Hudle up! We're looking for a Dynamic Player Relations Executive to join our team, both at work, and at play! We take the work hard, play harder philosophy way too seriously out here. We're an ambitious bunch, we're hungry, and we've only just begun. Get ready to board the Hudle train as we prepare for the next step in our journey of taking our philosophy across the country! We’re on a mission to redefine customer relationships, ensuring every interaction is meaningful and impactful. If you're passionate about building strong connections and helping customers thrive, we want you on our team!
About Hudle: At Hudle, work is literally Play! We are a sports tech company on a mission to enable 100 million Indians to play active sport as a way of life through a combination of cutting edge technology and on-ground expertise.
We are a fast-growing platform with one of the pioneers of Indian sport, Ajinkya Rahane as brand ambassador.
Role Overview: As a Customer Success Executive, you’ll be the heartbeat of our customer experience.
What you’ll do :
Build Relationships: Foster strong connections with our customers, becoming their trusted resource for insights and support.
Onboard & Educate: Guide new users through calls and emails on how to effectively use the app, make bookings, and join games.
Advocate for the Customer: Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services.
Drive Engagement: Proactively reach out to customers to ensure satisfaction with their bookings, identify issues at specific venues, and provide internal feedback to minimize future challenges.
Collaborate Across Teams: Work closely with other teams to ensure a seamless customer journey and contribute to the continuous improvement of our offerings.
Manage Inbound Communications: Respond to multiple inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution.
Assist with Subscriptions and Services: Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players’ requirements.
Gather and Report Feedback: Conduct regular outbound calls to select users to gather feedback, reporting insights to enhance our services.
Support Product Development: Share valuable insights on feature adoption and user experience with our product team to enhance our offerings.
Operational Support: Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations.
Monitor and Respond to Reviews: Oversee reviews on Google Business pages for select venues and respond promptly as needed.
Take Ownership: Demonstrate accountability for all work-related tasks, ensuring high standards of customer service and operational excellence.
Qualification:
Freshers and Experienced both can apply (Freshers will be hired as interns)
Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi)
Comfortable working with Google sheets/Excel
Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
Ready to work in a dynamic, fast-paced start-up environment.
Benefits:
Start-up environment with plenty of learning and growth opportunities
Great exposure as the candidate will be working closely with the senior management.
Employee first culture
Market Salaries
12 Paid leaves, 12 casual leaves, Major Indian Holidays, Maternity leaves.
Health Insurance
Monthly Hudle Credits to play sports
Important Links:
Mobile App
Instagram
Linkedin
Website
Workplace timing and location :
6 days working
Work window : 8:30am-10:30pm (Mon-Fri) and 6:00am-11pm(Sat-Sun)
Sat and Sun are fixed work from home for now. ????
Any 8hr shift during the work window mentioned above with one flexible weekoff.
Shift timings during training period - 10am-6pm
Work location- Onward Workspaces- NSIC Okhla Phase 3 · 20, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020, India
Interview and Hiring process :
First call with Human resource about basics.
Second round on Google meet with Operations - Introduction, basic communication skill check(both Hindi and English),understanding customer service, its importance and impact on business, importance of accountability and ownership at work, basic understanding of Hudle and the functioning of our app.
Final round- In office email writing test, basic questionnaire relating to Hudle with Team Lead.
Please note: After the first round with HR, candidates must read about Hudle and should know the basics of our business, by downloading the Hudle app using the link below.
https://hudle.page.link/gg
Hudle up! We're looking for a Dynamic Player Relations Executive to join our team, both at work, and at play! We take the work hard, play harder philosophy way too seriously out here. We're an ambitious bunch, we're hungry, and we've only just begun. Get ready to board the Hudle train as we prepare for the next step in our journey of taking our philosophy across the country! We’re on a mission to redefine customer relationships, ensuring every interaction is meaningful and impactful. If you're passionate about building strong connections and helping customers thrive, we want you on our team!
About Hudle: At Hudle, work is literally Play! We are a sports tech company on a mission to enable 100 million Indians to play active sport as a way of life through a combination of cutting edge technology and on-ground expertise.
We are a fast-growing platform with one of the pioneers of Indian sport, Ajinkya Rahane as brand ambassador.
Role Overview: As a Customer Success Executive, you’ll be the heartbeat of our customer experience.
What you’ll do :
Build Relationships: Foster strong connections with our customers, becoming their trusted resource for insights and support.
Onboard & Educate: Guide new users through calls and emails on how to effectively use the app, make bookings, and join games.
Advocate for the Customer: Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services.
Drive Engagement: Proactively reach out to customers to ensure satisfaction with their bookings, identify issues at specific venues, and provide internal feedback to minimize future challenges.
Collaborate Across Teams: Work closely with other teams to ensure a seamless customer journey and contribute to the continuous improvement of our offerings.
Manage Inbound Communications: Respond to multiple inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution.
Assist with Subscriptions and Services: Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players’ requirements.
Gather and Report Feedback: Conduct regular outbound calls to select users to gather feedback, reporting insights to enhance our services.
Support Product Development: Share valuable insights on feature adoption and user experience with our product team to enhance our offerings.
Operational Support: Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations.
Monitor and Respond to Reviews: Oversee reviews on Google Business pages for select venues and respond promptly as needed.
Take Ownership: Demonstrate accountability for all work-related tasks, ensuring high standards of customer service and operational excellence.
Qualification:
Freshers and Experienced both can apply (Freshers will be hired as interns)
Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi)
Comfortable working with Google sheets/Excel
Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
Ready to work in a dynamic, fast-paced start-up environment.
Benefits:
Start-up environment with plenty of learning and growth opportunities
Great exposure as the candidate will be working closely with the senior management.
Employee first culture
Market Salaries
12 Paid leaves, 12 casual leaves, Major Indian Holidays, Maternity leaves.
Health Insurance
Monthly Hudle Credits to play sports
Important Links:
Mobile App
Website
Workplace timing and location :
6 days working
Work window : 8:30am-10:30pm (Mon-Fri) and 6:00am-11pm(Sat-Sun)
Sat and Sun are fixed work from home for now. ????
Any 8hr shift during the work window mentioned above with one flexible weekoff.
Shift timings during training period - 10am-6pm
Work location- Onward Workspaces- NSIC Okhla Phase 3 · 20, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020, India
Interview and Hiring process :
First call with Human resource about basics.
Second round on Google meet with Operations - Introduction, basic communication skill check(both Hindi and English),understanding customer service, its importance and impact on business, importance of accountability and ownership at work, basic understanding of Hudle and the functioning of our app.
Final round- In office email writing test, basic questionnaire relating to Hudle with Team Lead.
Please note: After the first round with HR, candidates must read about Hudle and should know the basics of our business, by downloading the Hudle app using the link below.
https://hudle.page.link/gg
💡 Quick Summary
Seeking a career-building opportunity? The Player Relations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
