Job Description
Find Your Limitless with Reliance
By joining Reliance as a Plumbing Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What will you do?
Learn and grow as an important part of a team that cares about Reliance and its customers
Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
Maximize your team’s efficiency through enhanced analytics and direct interaction
Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
Responsible for providing leadership and management to team members in order to perform effectively and efficiently
Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
Develop and maintain relationships within key areas and stakeholders in the business
Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
Other tasks and responsibilities as required to maintain efficient department operations
What do we offer?
The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What do you bring?
A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
Possess a college/university degree, or equivalent work experience
Plumbing license would be an asset
Achieved 1-2 years of successful leadership experience against formalized corporate objectives
Demonstrated ability to extract the full potential technical professionals through development and leadership
Ability to retain and attract top talent
Strong competitive awareness with the ability to coach accordingly
Introduce new initiatives to maintain further growth
Create alignment between corporate goals and individual objectives
Heightened sense of self-awareness and emotional intelligence
Demonstrate a strong verbal and written communication skillset
Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit www.reliancehomecomfort.com
Vacancy Type: This posting is for an new vacancy
Use of Artificial Intelligence (AI)
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
#LI-AE1
#LI-Onsite
#OPS_IND
By joining Reliance as a Plumbing Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What will you do?
Learn and grow as an important part of a team that cares about Reliance and its customers
Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
Maximize your team’s efficiency through enhanced analytics and direct interaction
Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
Responsible for providing leadership and management to team members in order to perform effectively and efficiently
Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
Develop and maintain relationships within key areas and stakeholders in the business
Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
Other tasks and responsibilities as required to maintain efficient department operations
What do we offer?
The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What do you bring?
A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
Possess a college/university degree, or equivalent work experience
Plumbing license would be an asset
Achieved 1-2 years of successful leadership experience against formalized corporate objectives
Demonstrated ability to extract the full potential technical professionals through development and leadership
Ability to retain and attract top talent
Strong competitive awareness with the ability to coach accordingly
Introduce new initiatives to maintain further growth
Create alignment between corporate goals and individual objectives
Heightened sense of self-awareness and emotional intelligence
Demonstrate a strong verbal and written communication skillset
Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit www.reliancehomecomfort.com
Vacancy Type: This posting is for an new vacancy
Use of Artificial Intelligence (AI)
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
#LI-AE1
#LI-Onsite
#OPS_IND
💡 Quick Summary
Seeking a career-building opportunity? The Plumbing & Electrical Manager position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.