Job Description
About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.
The Opportunity
**This is a three-month contract position with the starting date to be mid-March.
The Portal Support Administrator handles incoming calls and emails for portal support, assists licensees with the annual licence renewal process, and escalates inquiries to the licensing and practice teams as appropriate. This is a hybrid role with a mix of in-office and remote work.
Duties and Responsibilities
Answer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriate
Respond to voicemail messages and escalate inquiries as appropriate
Understanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiries
Provides reception and mail coverage, as required
Completes other tasks, as assigned by the manager
Qualifications and Experience
2-3 years of experience in an office environment with a focus on data entry and customer service
Exceptional accuracy with respect to data entry
Excellent oral and written communication skills
Good word processing skills, with a typing speed of 45 wpm
Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Hourly Rate: $27.50/ hour
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.
The Opportunity
**This is a three-month contract position with the starting date to be mid-March.
The Portal Support Administrator handles incoming calls and emails for portal support, assists licensees with the annual licence renewal process, and escalates inquiries to the licensing and practice teams as appropriate. This is a hybrid role with a mix of in-office and remote work.
Duties and Responsibilities
Answer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriate
Respond to voicemail messages and escalate inquiries as appropriate
Understanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiries
Provides reception and mail coverage, as required
Completes other tasks, as assigned by the manager
Qualifications and Experience
2-3 years of experience in an office environment with a focus on data entry and customer service
Exceptional accuracy with respect to data entry
Excellent oral and written communication skills
Good word processing skills, with a typing speed of 45 wpm
Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Hourly Rate: $27.50/ hour
💡 Quick Summary
Seeking a career-building opportunity? The Portal Support Administrator position is now open for candidates interested in the Government Job Alert sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
