Job Description
Join Gallagher’s Global Growth Journey
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally-focused career pathways from right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
Reporting to the Chief Product Officer, the Portfolio Lead – Services holds strategic and commercial accountability for one of Gallagher Security’s most critical global portfolios.
This portfolio spans High Security & Assurance, Gallagher Cloud Services, and CarePlan & Support, services central to how we deliver long-term protection, assurance, and customer value at scale.
You will define the portfolio’s long-term strategic direction, determine where and why we invest, and ensure decisions are grounded in meaningful customer and commercial outcomes. Working closely with senior leaders across Product, Architecture, Engineering, Operations, Sales, and Customer teams, you will lead large-scale transformation initiatives while balancing near-term commercial priorities with long-term capability and innovation.
This role requires both enterprise-level strategic thinking and the ability to lead through complexity, ambiguity, and change. You will influence decisions at the highest levels of the organisation while building alignment, momentum, and belief across a broad and highly capable global network.
What You’ll be Leading:
Define and evolve the long-term strategy for Gallagher’s global Services portfolio
Shape investment priorities across a number of subscription-based cloud service offerings, our CarePlan and support capabilities and the super important High Security and Assurance function.
Lead complex portfolio transformation initiatives that drive scalable customer and commercial outcomes
Own portfolio-level investment decisions, governance, prioritisation, and commercial performance
Partner closely with Product, Engineering, Architecture, Operations, and customer-facing leaders to align enterprise strategy and execution
Lead and empower senior leaders and value stream leaders across a large, high-performing portfolio environment
Build clarity and alignment across competing priorities, enabling teams to move with confidence and pace
Represent the Services portfolio in executive forums, strategic customer conversations, and key partner engagements
Champion customer-centric decision making, ensuring investment and roadmap choices are grounded in real customer value
Foster a culture of accountability, collaboration, adaptability, and continuous improvement
About You
You are an experienced enterprise leader who combines strategic thinking, commercial acumen, and technical credibility.
You know how to navigate complexity, make high-quality investment decisions, and lead large-scale transformation in environments where technology, customer expectations, and commercial priorities are constantly evolving.
Most importantly, you can bring people with you, creating clarity, trust, and momentum across senior stakeholders, technical teams, and cross-functional leaders.
You’ll bring:
More than 10 years’ experience in senior product, portfolio, or commercial leadership roles
Proven success leading complex product or services portfolios through business and technology transformation
Strong commercial capability, including investment governance, prioritisation, and enterprise decision-making
Experience commercialising technology within B2B or SaaS enterprise environments
The ability to work confidently alongside architects, engineers, and delivery leaders on large-scale transformation initiatives
Strong systems thinking and the ability to connect strategic direction with operational execution
Exceptional stakeholder leadership and influencing capability across executive and cross-functional environments
The communication skills to simplify complexity, inspire confidence, and align diverse audiences behind a shared direction
A highly collaborative leadership style grounded in accountability, customer value, and long-term thinking
This role is based in Hamilton, New Zealand, with international travel required as part of our global leadership environment.
Working at Gallagher
This is more than a leadership role, it is an opportunity to shape the future direction of a globally recognised New Zealand technology business during a pivotal stage of transformation and growth.
At Gallagher, you’ll work alongside ambitious, highly capable people who care deeply about what they do and the impact they make. You’ll have the opportunity to lead at scale, influence enterprise strategy, and build globally significant outcomes while remaining connected to a culture that values collaboration, trust, and balance.
We also offer:
Highly competitive salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
Life and Disability Insurance and KiwiSaver on top
If you’re ready to lead transformation, influence enterprise direction, and help define the future of Gallagher’s Services portfolio, we’d love to hear from you. For a confidential conversation about the opportunity, please get in touch.
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally-focused career pathways from right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
Reporting to the Chief Product Officer, the Portfolio Lead – Services holds strategic and commercial accountability for one of Gallagher Security’s most critical global portfolios.
This portfolio spans High Security & Assurance, Gallagher Cloud Services, and CarePlan & Support, services central to how we deliver long-term protection, assurance, and customer value at scale.
You will define the portfolio’s long-term strategic direction, determine where and why we invest, and ensure decisions are grounded in meaningful customer and commercial outcomes. Working closely with senior leaders across Product, Architecture, Engineering, Operations, Sales, and Customer teams, you will lead large-scale transformation initiatives while balancing near-term commercial priorities with long-term capability and innovation.
This role requires both enterprise-level strategic thinking and the ability to lead through complexity, ambiguity, and change. You will influence decisions at the highest levels of the organisation while building alignment, momentum, and belief across a broad and highly capable global network.
What You’ll be Leading:
Define and evolve the long-term strategy for Gallagher’s global Services portfolio
Shape investment priorities across a number of subscription-based cloud service offerings, our CarePlan and support capabilities and the super important High Security and Assurance function.
Lead complex portfolio transformation initiatives that drive scalable customer and commercial outcomes
Own portfolio-level investment decisions, governance, prioritisation, and commercial performance
Partner closely with Product, Engineering, Architecture, Operations, and customer-facing leaders to align enterprise strategy and execution
Lead and empower senior leaders and value stream leaders across a large, high-performing portfolio environment
Build clarity and alignment across competing priorities, enabling teams to move with confidence and pace
Represent the Services portfolio in executive forums, strategic customer conversations, and key partner engagements
Champion customer-centric decision making, ensuring investment and roadmap choices are grounded in real customer value
Foster a culture of accountability, collaboration, adaptability, and continuous improvement
About You
You are an experienced enterprise leader who combines strategic thinking, commercial acumen, and technical credibility.
You know how to navigate complexity, make high-quality investment decisions, and lead large-scale transformation in environments where technology, customer expectations, and commercial priorities are constantly evolving.
Most importantly, you can bring people with you, creating clarity, trust, and momentum across senior stakeholders, technical teams, and cross-functional leaders.
You’ll bring:
More than 10 years’ experience in senior product, portfolio, or commercial leadership roles
Proven success leading complex product or services portfolios through business and technology transformation
Strong commercial capability, including investment governance, prioritisation, and enterprise decision-making
Experience commercialising technology within B2B or SaaS enterprise environments
The ability to work confidently alongside architects, engineers, and delivery leaders on large-scale transformation initiatives
Strong systems thinking and the ability to connect strategic direction with operational execution
Exceptional stakeholder leadership and influencing capability across executive and cross-functional environments
The communication skills to simplify complexity, inspire confidence, and align diverse audiences behind a shared direction
A highly collaborative leadership style grounded in accountability, customer value, and long-term thinking
This role is based in Hamilton, New Zealand, with international travel required as part of our global leadership environment.
Working at Gallagher
This is more than a leadership role, it is an opportunity to shape the future direction of a globally recognised New Zealand technology business during a pivotal stage of transformation and growth.
At Gallagher, you’ll work alongside ambitious, highly capable people who care deeply about what they do and the impact they make. You’ll have the opportunity to lead at scale, influence enterprise strategy, and build globally significant outcomes while remaining connected to a culture that values collaboration, trust, and balance.
We also offer:
Highly competitive salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
Life and Disability Insurance and KiwiSaver on top
If you’re ready to lead transformation, influence enterprise direction, and help define the future of Gallagher’s Services portfolio, we’d love to hear from you. For a confidential conversation about the opportunity, please get in touch.
💡 Quick Summary
Seeking a career-building opportunity? The Portfolio Lead - Services position is now open for candidates interested in the Operations Executive Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
