Job Description
The Idea
Healthcare RCM doesn’t need another vendor - It needs alignment.
At ContactPoint360, our model is simple: ContactPoint360 is building a next-generation Healthcare RCM growth platform designed around one principle: We only win when our clients collect more.
We do not sell fixed FTE.
We do not sell time or seats.
Our model is 100% outcome-based, with a percentage of realized collections that creates true risk alignment with our clients.
We are hiring a Principal-level Head of Growth to own new-logo acquisition and revenue growth across both Provider and Payer markets.
This role is growth only. Nothing else.
The Mandate
This role is 100% focused on growth.
Own net-new Healthcare RCM revenue
Win new enterprise logos
Build a repeatable growth engine
❌ No renewals
❌ No account management
❌ No farming
What You Own
1. Net-New Logo Growth
Own all net-new Healthcare RCM bookings
Close $1M–$10M+ multi-year enterprise contracts
Build and convert a high-quality enterprise pipeline
Deliver consistent, quarter-over-quarter growth
2. Outcome-Based Sales Leadership
Sell CP360’s performance-based RCM model:
% of realized collections only
No fixed billing
No upside without measurable outcomes
Position CP360 as:
A growth partner, not a vendor
A risk-aligned operator, not a traditional BPO
Lead with ROI, cash acceleration, and revenue integrity
3. Dual-Market Expansion (Provider + Payer)
Provider Market
Hospitals & health systems
Large physician groups & MSOs
PE-backed provider platforms
Use cases:
AR acceleration
Denials reduction
Revenue leakage recovery
Cost-to-collect optimization
Payer Market
Medicare Advantage plans
Medicaid MCOs
Commercial health plans
Use cases:
Claims operations & recovery
Revenue integrity
Appeals & payment accuracy
Scalable operations support
4. Enterprise Deal Ownership
Lead complex, multi-stakeholder sales cycles (90–180+ days)
Engage CFOs, COOs, VPs Revenue Cycle, and Health Plan Ops leaders
Structure outcome-based contracts and success metrics
Personally close lighthouse enterprise accounts
5. Build the Growth Engine
Define ICPs, qualification standards, and deal economics
Create a repeatable healthcare GTM playbook
Hire and mentor future healthcare hunters
Partner with Delivery to ensure scalability and margin discipline
Who We’re Looking For
Required
12+ years selling healthcare services, RCM, or healthcare operations
Proven track record of enterprise new-logo wins
Experience selling non-traditional or outcome-based models
Comfort with long, complex sales cycles
Credibility with healthcare and PE-backed executive team
Strongly Preferred
Prior leadership role at:
RCM services firm
Healthcare services platform
Payer operations or revenue integrity company
Existing executive relationships on both Provider and Payer sides
History of carrying $10M+ new-logo quotas
Success Metrics (12–18 Months)
$10M–$25M in net-new healthcare revenue
5–8 enterprise logos closed
At least 2 PE-backed platform wins
Repeatable sales motion established
Clear path to healthcare vertical leadership
Compensation & Upside
Executive base + aggressive new-logo commissions
Meaningful accelerators for enterprise deals
Long-term incentive/equity potential
Direct access to the CEO and Board visibility
Why ContactPoint360
Global healthcare delivery footprint
Proven CX and operational excellence
True outcome alignment with clients
Founder-led, fast-decision culture
Opportunity to help define the future of Healthcare RCM
Final Word
This role is for a builder, not a caretaker.
For someone who wants to change how RCM is sold, rather than repeating what already exists.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
Healthcare RCM doesn’t need another vendor - It needs alignment.
At ContactPoint360, our model is simple: ContactPoint360 is building a next-generation Healthcare RCM growth platform designed around one principle: We only win when our clients collect more.
We do not sell fixed FTE.
We do not sell time or seats.
Our model is 100% outcome-based, with a percentage of realized collections that creates true risk alignment with our clients.
We are hiring a Principal-level Head of Growth to own new-logo acquisition and revenue growth across both Provider and Payer markets.
This role is growth only. Nothing else.
The Mandate
This role is 100% focused on growth.
Own net-new Healthcare RCM revenue
Win new enterprise logos
Build a repeatable growth engine
❌ No renewals
❌ No account management
❌ No farming
What You Own
1. Net-New Logo Growth
Own all net-new Healthcare RCM bookings
Close $1M–$10M+ multi-year enterprise contracts
Build and convert a high-quality enterprise pipeline
Deliver consistent, quarter-over-quarter growth
2. Outcome-Based Sales Leadership
Sell CP360’s performance-based RCM model:
% of realized collections only
No fixed billing
No upside without measurable outcomes
Position CP360 as:
A growth partner, not a vendor
A risk-aligned operator, not a traditional BPO
Lead with ROI, cash acceleration, and revenue integrity
3. Dual-Market Expansion (Provider + Payer)
Provider Market
Hospitals & health systems
Large physician groups & MSOs
PE-backed provider platforms
Use cases:
AR acceleration
Denials reduction
Revenue leakage recovery
Cost-to-collect optimization
Payer Market
Medicare Advantage plans
Medicaid MCOs
Commercial health plans
Use cases:
Claims operations & recovery
Revenue integrity
Appeals & payment accuracy
Scalable operations support
4. Enterprise Deal Ownership
Lead complex, multi-stakeholder sales cycles (90–180+ days)
Engage CFOs, COOs, VPs Revenue Cycle, and Health Plan Ops leaders
Structure outcome-based contracts and success metrics
Personally close lighthouse enterprise accounts
5. Build the Growth Engine
Define ICPs, qualification standards, and deal economics
Create a repeatable healthcare GTM playbook
Hire and mentor future healthcare hunters
Partner with Delivery to ensure scalability and margin discipline
Who We’re Looking For
Required
12+ years selling healthcare services, RCM, or healthcare operations
Proven track record of enterprise new-logo wins
Experience selling non-traditional or outcome-based models
Comfort with long, complex sales cycles
Credibility with healthcare and PE-backed executive team
Strongly Preferred
Prior leadership role at:
RCM services firm
Healthcare services platform
Payer operations or revenue integrity company
Existing executive relationships on both Provider and Payer sides
History of carrying $10M+ new-logo quotas
Success Metrics (12–18 Months)
$10M–$25M in net-new healthcare revenue
5–8 enterprise logos closed
At least 2 PE-backed platform wins
Repeatable sales motion established
Clear path to healthcare vertical leadership
Compensation & Upside
Executive base + aggressive new-logo commissions
Meaningful accelerators for enterprise deals
Long-term incentive/equity potential
Direct access to the CEO and Board visibility
Why ContactPoint360
Global healthcare delivery footprint
Proven CX and operational excellence
True outcome alignment with clients
Founder-led, fast-decision culture
Opportunity to help define the future of Healthcare RCM
Final Word
This role is for a builder, not a caretaker.
For someone who wants to change how RCM is sold, rather than repeating what already exists.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
💡 Quick Summary
Seeking a career-building opportunity? The Principal / Head of Growth Healthcare RCM position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
