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Process Trainer (BPO Trainer)

IMS people possible
Gujarat
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2 days ago
₹40K–₹45K a month
Full–time
The Process Trainer is responsible for ensuring the effective training and development of new hires and internal staff, contributing to the enhancement of organizational skills and competencies. The role involves creating and delivering training modules, managing training programs, and collaborating with various departments to identify learning gaps and address performance-related challenges.

Experience : 3 to 4 years

· Ensure timely training for new hires and address internal staff's performance challenges.

· Be accountable for the proper functioning of SME and TMM programs, managing L1 Trainings.

· Train on internal recruitment software and deliver Corporate Trainings when required.

· Develop, upgrade, and coordinate training modules, ensuring proper corporate behavior on the floor.

· Play a pivotal role in promoting team spirit and identifying learning gaps with Ops Head.

· Monitor call quality, maintain training reports, and update training records for ISO compliance.

· Keep a check on the conversion ratio of developed skills and post-training performance metrics.

· Ensure timely and effective training for new hires.

· Module Development and Coordination.

· Performance Monitoring and Reporting.

· Corporate Behaviour and Team Building.

· Bachelor’s degree in business administration or any other stream.

· Proven experience in Trainer roles, with at least 3 years of relevant experience

· Good English verbal/written communication and interpersonal skills.

· Team orientation and people management

· Organizational development skills

· Training architecture development skills

· Problem Solving & Analytical skills

· Competency mapping skills

· Ability to work independently and as part of a team.

· Experience working in a fast-paced and dynamic environment.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Schedule:
• Monday to Friday

Education:
• Bachelor's (Preferred)

Experience:
• BPO Training: 2 years (Preferred)
• Staff training: 2 years (Preferred)

Language:
• English (Preferred)

Work Location: In person