Job Description
Job responsibilities
1. The employee is responsible for up skilling employees in the contact centre.
2. Should conduct new hire and process training.
3. Deliver / Facilitate workshops on the Product, Call Flow, Customer Service, Telephone Etiquette & Communication Skills.
4. Should optimally plan the training calendar and should possess good stakeholder management skills
5. The employee should be open to travel to the various redBus offices from time to time.
6. Cater to audience from a beginner to supervisor level.
Skills required:
Should have experience training contact centre employees on:
1. Customer Service
2. New Hire Training / Coaching / Refresher
3. Process Training Experience
4. Soft Skills Telephone etiquette
5. Sales / Product / Up selling
6. Objection Handling
7. English Language / Fluency
Good Communication skills have good presentation skills and proficiency in the English language
Develop content for the above stated modules.
Ability to conduct Training Need Analysis or need identification.
Optional / Advantage:
Instructional Design
Leadership Training
Coaching and Mentoring
Voice & Accent / Culture Sensitization / CELTA (Certification)
Experience: 2-3 years of process training experience in BPO
1. The employee is responsible for up skilling employees in the contact centre.
2. Should conduct new hire and process training.
3. Deliver / Facilitate workshops on the Product, Call Flow, Customer Service, Telephone Etiquette & Communication Skills.
4. Should optimally plan the training calendar and should possess good stakeholder management skills
5. The employee should be open to travel to the various redBus offices from time to time.
6. Cater to audience from a beginner to supervisor level.
Skills required:
Should have experience training contact centre employees on:
1. Customer Service
2. New Hire Training / Coaching / Refresher
3. Process Training Experience
4. Soft Skills Telephone etiquette
5. Sales / Product / Up selling
6. Objection Handling
7. English Language / Fluency
Good Communication skills have good presentation skills and proficiency in the English language
Develop content for the above stated modules.
Ability to conduct Training Need Analysis or need identification.
Optional / Advantage:
Instructional Design
Leadership Training
Coaching and Mentoring
Voice & Accent / Culture Sensitization / CELTA (Certification)
Experience: 2-3 years of process training experience in BPO
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer | Call Center in position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
