Processing Support Coordinator

About Flipp
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

The Processing Support Coordinator plays a vital role in executing diverse tasks for various teams and stakeholders across Flipp. They are trained across a broad spectrum of responsibilities, following established processes and Standard Operating Procedures (SOPs) provided by task stakeholders. This role involves diligently providing status updates, proactively addressing potential roadblocks, and troubleshooting issues within defined parameters. While primarily supporting the Content team to ensure content quality and accuracy, the Coordinator also contributes to various projects and initiatives that advance the strategic goals of multiple teams within Flipp.

What you'll get the opportunity to do:
Process Management & Task Execution
Provide support to the Vendor Solutions team by triaging, problem-solving, and executing stakeholder tasks.
Manage and execute assigned components of the flyer pipeline, contributing to the efficient digitization process.
Resolve ambiguous processing and technical errors within the internal system.
Contribute to ad-hoc Flipp projects by executing assigned tasks, providing regular progress updates, and escalating potential issues.
Adhere to established processes for providing availability, following schedules, tracking time, and communicating any deviations or challenges.
Training & Documentation Maintenance:
Attend scheduled training sessions to fulfill role requirements and expand skill sets.
Conduct training for fellow Processing Support Coordinators on proficient tasks, ensuring clear communication of SOPs, best practices, and expectations.
Provide constructive feedback to colleagues during training sessions, both as a trainer and trainee.
Maintain accurate and up-to-date Standard Operating Procedures (SOPs), independently updating documentation within scope and escalating necessary changes to relevant stakeholders.
Training & Documentation Maintenance:
Assist the Vendor Solutions team in implementing and executing various vendor programs.
Monitor vendor and stakeholder performance, throughput, and key performance indicators (KPIs), escalating and reporting findings to FLEX Management as needed.
What you'll bring to the team:
Able to commit to 20-30 hours per week.
Aligned to a 6-month contract with intent for renewal.
Ability to complete work independently.
Effective communication skills, both verbal and written.
Resourceful and strong problem-solving skills.
Proven ability to work effectively in a team environment with multiple priorities.
Our promise to each other:
What we bring:

An inclusive, collaborative environment where your voice matters
A remote first environment
The tools and opportunities you need to grown and develop
Every opportunity to own your success

What you bring:

Your authentic self, everyday
Your best work, from anywhere
An appetite for learning, curiosity, and a growth mindset
Motivation, initiative and the mind of an entrepreneur

Here’s how to apply:
If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.

 
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