Job Description
This role is hybrid and requires you to be at our downtown Toronto (250 Yonge Street) office at a minimum 2 days per week - subject to change at any time.
CGI has an exciting opportunity for a Production Support Analyst within our Global Wealth and Capital Markets division (GWCM). GWCM creates, maintains and operates industry leading wealth management solutions to serve our clients' needs for brokerage processing, portfolio management, fund accounting, shareholder record keeping, plan administration, foreign exchange trading and mortgage securitization.
Our customers include all the major Canadian banks, and numerous other financial institutions across Canada and the US. Our solutions are provided in an application service provider (ASP) model and are relied upon by our customers on a 24x7 basis.
Your future duties and responsibilities
As Production support/help desk analyst, you will have the opportunity to interact directly with clients, helping them to resolve critical issues; as well as continuously work to improve our overall client experience. Ongoing proactive system maintenance, as well as highly reactive incident and problem management are key components of the role.
Required qualifications to be successful in this role
Build and maintain relationships with application owners and managers within our client's organizations
. Provide incident and problem management – gather key information from supporting sources, determine the appropriate courses of action, and engage & escalate involvement of required resources or management (from CGI, from the customer and/or from supporting vendors), to efficiently resolve issues
. Work closely with onshore and offshore team members, ensuring services are being delivered according to CGI's commitments
. On-call will be required
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
CGI has an exciting opportunity for a Production Support Analyst within our Global Wealth and Capital Markets division (GWCM). GWCM creates, maintains and operates industry leading wealth management solutions to serve our clients' needs for brokerage processing, portfolio management, fund accounting, shareholder record keeping, plan administration, foreign exchange trading and mortgage securitization.
Our customers include all the major Canadian banks, and numerous other financial institutions across Canada and the US. Our solutions are provided in an application service provider (ASP) model and are relied upon by our customers on a 24x7 basis.
Your future duties and responsibilities
As Production support/help desk analyst, you will have the opportunity to interact directly with clients, helping them to resolve critical issues; as well as continuously work to improve our overall client experience. Ongoing proactive system maintenance, as well as highly reactive incident and problem management are key components of the role.
Required qualifications to be successful in this role
Build and maintain relationships with application owners and managers within our client's organizations
. Provide incident and problem management – gather key information from supporting sources, determine the appropriate courses of action, and engage & escalate involvement of required resources or management (from CGI, from the customer and/or from supporting vendors), to efficiently resolve issues
. Work closely with onshore and offshore team members, ensuring services are being delivered according to CGI's commitments
. On-call will be required
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Analyst position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
