Job Description
Job Title: Production Support Engineer
Job Locations: Houston Texas
Pay Rate: $53 - $56/hr on W2 (all inclusive)
Duration:6+ Months
Job ID: 70987-1
Applicants must be willing to work on W2 - (No OPT/CPT)
Introduction
The role involves providing end-to-end application or infrastructure service delivery to enable successful business operations. The position supports the day-to-day maintenance of systems to ensure operational stability and availability.
Required Skills & Qualifications
• 3 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Undergraduate degree in a numerate subject (e.g., mathematics, engineering, computing science).
• Experience with Control M and Autosys Scheduler.
• Experience developing and supporting applications built on Python, Java, or .NET framework.
• Experience with relational databases and ability to write complex SQL queries.
• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL).
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems.
• Prior work experience at client or in client's industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
• Experience with digital tools such as Python, Unix Shell Scripting, and text processing tools.
• Core Java experience.
Day-to-Day Responsibilities
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Monitor trading application stack and critical batch processing to ensure operational stability.
• Engage regularly with business client services, infrastructure, and other stakeholders of supported applications.
• Resolve day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business.
• Create, continuously improve, and maintain real-time monitoring dashboards for system operability and performance.
• Manage the on-boarding of new businesses, clients, and applications to the team's portfolio.
• Support on late night and weekends shifts on a rotational basis.
Company Benefits & Culture
• Comprehensive health benefits.
• Opportunities for professional development and growth.
• Inclusive and dynamic work environment.
For immediate consideration, please click APPLY to begin the screening process with Alex.
Job Locations: Houston Texas
Pay Rate: $53 - $56/hr on W2 (all inclusive)
Duration:6+ Months
Job ID: 70987-1
Applicants must be willing to work on W2 - (No OPT/CPT)
Introduction
The role involves providing end-to-end application or infrastructure service delivery to enable successful business operations. The position supports the day-to-day maintenance of systems to ensure operational stability and availability.
Required Skills & Qualifications
• 3 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Undergraduate degree in a numerate subject (e.g., mathematics, engineering, computing science).
• Experience with Control M and Autosys Scheduler.
• Experience developing and supporting applications built on Python, Java, or .NET framework.
• Experience with relational databases and ability to write complex SQL queries.
• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL).
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems.
• Prior work experience at client or in client's industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
• Experience with digital tools such as Python, Unix Shell Scripting, and text processing tools.
• Core Java experience.
Day-to-Day Responsibilities
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Monitor trading application stack and critical batch processing to ensure operational stability.
• Engage regularly with business client services, infrastructure, and other stakeholders of supported applications.
• Resolve day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business.
• Create, continuously improve, and maintain real-time monitoring dashboards for system operability and performance.
• Manage the on-boarding of new businesses, clients, and applications to the team's portfolio.
• Support on late night and weekends shifts on a rotational basis.
Company Benefits & Culture
• Comprehensive health benefits.
• Opportunities for professional development and growth.
• Inclusive and dynamic work environment.
For immediate consideration, please click APPLY to begin the screening process with Alex.
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
