Production Support Manager- job post

Corporate Title Vice President

Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms.

You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be creating a new team alongside the Department Lead and be involved at a senior level across all the teams in the same Functional Area.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities

Influence and impact across the wider support space, including applications from outside the immediate area. You will be a leader, and mentor, and take pro-active charge of Production Support, driving change and innovation in the applications, and be the regional lead for a suite of applications in Corporate Banking Technology
Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them, leading the team by example to drive this proactive continual improvement culture across the wider team
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
Event monitoring and management via a 24x7 workbench and regularly probing the service environment and acting on instruction of a run book
Setting up the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application