Job Description
Job Description – Delivery Manager
Location: Atlanta, GA (Hybrid)(Open to Relocation is also fine)
Fulltime
USC Due to the nature of the work
Note: Delivery Manager or Senior Program Manager with GCP AND Credit card or Payment experience.
Role Overview:
The Delivery Manager (DM) is a client‑facing leader responsible for owning delivery excellence, customer relationships, and commercial outcomes across one or more strategic accounts. This role mirrors a mature delivery leadership position — accountable for continuity of engagements, protection and growth of existing revenue, margin discipline, and team health.
The DM plays a critical role in revenue assurance, account expansion through credibility, and sustained customer trust.
Qualifications & Experience
• 12–15 years of experience in technology delivery with significant US client‑facing exposure.
• Proven experience managing large, multi‑team engagements with direct P&L responsibility.
• Strong background in enterprise application development, data platforms, or digital transformation.
• Lead and manage end-to-end delivery of GCP-based projects (migration, modernization, data, AI/ML, DevOps).
• Exposure working with Credit Cards Payments .
Key Responsibilities:
1. Customer Relationship & Trust Building
• Act as a delivery face for the customer, building long‑term, trusted relationships with Product, Engineering, and Business stakeholders.
• Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization, not just status reporting.
2. Delivery Leadership & Execution Ownership
• Own end‑to‑end delivery across multiple initiatives or portfolios — ensuring predictability, quality, and alignment to agreed success criteria.
• Ensure continuity of delivery across SOW transitions, renewals, and ramp‑ups/ramp‑downs with minimal disruption to the customer.
3. Revenue Protection & Margin Accountability
• Be accountable for protecting existing revenue — ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting.
• Own delivery P&L hygiene:
• Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations.
Explicit focus: Revenue should not slip below committed run‑rate; growth is driven through delivery credibility, not quota‑carrying sales.
4. Account Growth (Through Delivery Excellence)
• Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust.
• Support Account Manager with:
• Ensure expansion is execution‑led and defensible, not speculative.
5. Team Leadership, Mentoring & Capability Building
• Lead, mentor, and coach Project Managers, Tech Leads, and Architects — raising the overall maturity of the delivery organization.
• Closely monitor team health: performance, utilization, morale, and succession readiness.
• Build a strong next‑level leadership pipeline, reducing single‑point dependency risks.
6. Risk, Governance & Escalation Management
• Own proactive risk management — commercial, delivery, and people risks.
• Ensure risks are surfaced early, documented clearly, and handled through structured governance.
• Act as the first line of executive escalation, bringing options and recommendations, not just problems.
Location: Atlanta, GA (Hybrid)(Open to Relocation is also fine)
Fulltime
USC Due to the nature of the work
Note: Delivery Manager or Senior Program Manager with GCP AND Credit card or Payment experience.
Role Overview:
The Delivery Manager (DM) is a client‑facing leader responsible for owning delivery excellence, customer relationships, and commercial outcomes across one or more strategic accounts. This role mirrors a mature delivery leadership position — accountable for continuity of engagements, protection and growth of existing revenue, margin discipline, and team health.
The DM plays a critical role in revenue assurance, account expansion through credibility, and sustained customer trust.
Qualifications & Experience
• 12–15 years of experience in technology delivery with significant US client‑facing exposure.
• Proven experience managing large, multi‑team engagements with direct P&L responsibility.
• Strong background in enterprise application development, data platforms, or digital transformation.
• Lead and manage end-to-end delivery of GCP-based projects (migration, modernization, data, AI/ML, DevOps).
• Exposure working with Credit Cards Payments .
Key Responsibilities:
1. Customer Relationship & Trust Building
• Act as a delivery face for the customer, building long‑term, trusted relationships with Product, Engineering, and Business stakeholders.
• Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization, not just status reporting.
2. Delivery Leadership & Execution Ownership
• Own end‑to‑end delivery across multiple initiatives or portfolios — ensuring predictability, quality, and alignment to agreed success criteria.
• Ensure continuity of delivery across SOW transitions, renewals, and ramp‑ups/ramp‑downs with minimal disruption to the customer.
3. Revenue Protection & Margin Accountability
• Be accountable for protecting existing revenue — ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting.
• Own delivery P&L hygiene:
• Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations.
Explicit focus: Revenue should not slip below committed run‑rate; growth is driven through delivery credibility, not quota‑carrying sales.
4. Account Growth (Through Delivery Excellence)
• Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust.
• Support Account Manager with:
• Ensure expansion is execution‑led and defensible, not speculative.
5. Team Leadership, Mentoring & Capability Building
• Lead, mentor, and coach Project Managers, Tech Leads, and Architects — raising the overall maturity of the delivery organization.
• Closely monitor team health: performance, utilization, morale, and succession readiness.
• Build a strong next‑level leadership pipeline, reducing single‑point dependency risks.
6. Risk, Governance & Escalation Management
• Own proactive risk management — commercial, delivery, and people risks.
• Ensure risks are surfaced early, documented clearly, and handled through structured governance.
• Act as the first line of executive escalation, bringing options and recommendations, not just problems.
💡 Quick Summary
Seeking a career-building opportunity? The Program Project Manager/Delivery Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
