Project Manager | Customer Experience Transformation

Be a key part of a collaborative and innovative marketing team delivering in a Project Delivery Lead/ Project Management role with a Change Management

Our client is a leading international white goods manufacturer and retailer specialising at the top of the market in home appliances. Their focus on engineering and innovation drives them to the top. The team is delighted to know that their well-designed products, timeless and exceptional quality offers the ultimate convenience for families around the world! This is a unique and exciting opportunity for a confident Project Manager to join their wonderful team.

Governance And Support

Reporting to Leader of Customer Experience and Digital, the responsibilities are a combination of the role of Project Delivery Lead and Project Management with a Change Management lens. The role focuses on planning, scheduling, and tracking initiatives, providing project and change management frameworks, managing risks, and escalating issues as needed. Working in a combined work from home / office-based role (Melbourne Inner Eastern Suburbs), you will be supporting the Head of CX & Digital in the effective internal & external communications of the company’s enterprise wide CX transformation. You apply your deep knowledge and experience in project management, and agile practices to deliver the following responsibilities:

Provide leadership to the project teams and the broader organisation to drive delivery of the key initiatives and ensure alignment with change management strategies.
In conjunction with the Sponsor, the Project Teams and the broader business, develop the cost model to deliver the outcomes and business benefits
Mentor team members and ensure they have the necessary resources, skills, and knowledge to succeed.
Collaborate closely with the Marketing Analyst to develop a transparent reporting framework to track & communicate outcomes.
Build and present key information to the Governance Board for critical decisions, including ‘Go/No-Go’ points, ensuring these align with change management objectives.
Provide recommendations for deliverables, budget, and scope changes that support sustainable transformation.

Planning And Execution

Develop detailed plans and schedules to ensure initiatives align with organisational change goals.
Track and review project progress, implementing corrective actions to address deviations from scope, planning, or resourcing
Assess, communicate, and manage risks, ensuring plans are in place to mitigate impacts.
Resolve blockers/issues promptly and escalate them as needed to maintain project momentum and support change management.

Change Leadership

Drive a culture of continuous improvement by challenging Initiative Leads constructively and supporting them in navigating change-related challenges.
Act as a change champion, ensuring that the projects' outcomes align with the organisation’s vision for customer-centric transformation.
Develop and implement communication plans that align with change management strategies and organisational goals. Clearly articulate the benefits, impacts, and expectations of the change to different audiences.
Identify and segment key audiences to tailor messages and delivery methods effectively. Craft compelling and clear communication materials, including emails, newsletters, presentations, FAQs, and intranet content.
Supporting the Head of CX & Digital in engaging key internal & external stakeholders.

To be successful you will have a proactive and collaborative attitude, as well as possess the following:

Strong experience in project delivery and delivering CX related changes/initiatives.
Strong understanding of agile and other project methodologies.
Project Management (Agile) and Change Management Qualifications (PROSCI / ADKAR) are ideal.
Demonstrated ability to effectively lead change management activities in customer and employee behaviour.
Accomplished at delivering projects against specified time constraints and budget.
Excellent problem solving and decision-making ability.
Excellent written and verbal communication skills, including developing professional and structured Powerpoint packs.
A great deal of initiative, resourcefulness and sense of ownership to deliver great outcomes.
Proven record developing positive and transparent stakeholder relationships.
Ability to communicate effectively and build strong relationships at all levels.
Ability to influence senior- and executive-level leadership.

The team is a close-knit team within a respectful and collaborative culture. Our client values their employees, combining a clear purpose, a common set of behaviours and a friendly work environment. The range of benefits and conditions offered to employees provides opportunities for a successful work life balance, as well as enticing staff discounts on products.

If you want to be part of a supportive and high performing team who are committed to each other and the customer - then this is the role for you. Please apply with your resume and a cover letter.

Australia
Victoria
Hawthorn East Show on map Get directions