Job Description
Job Title: Project Manager – Implementations (Physical Security)
Reports To: Manager, Implementations
Department: Operations - Implementations
Work location: US-Remote
About Genea:
As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2026, with a rating of 4.3 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.
Job Overview :
The Project Manager – Implementations is responsible for ensuring the successful deployment of Genea’s products by identifying solutions, improving operational efficiency, and managing relationships with customers, vendors, and partners. This role oversees multiple projects across our Security product line while maintaining an exceptional customer experience and ensuring complete satisfaction of all deliverables.
Duties and Responsibilities:
Lead end-to-end implementation projects across the Genea Security product line
Serve as the primary point of contact for all implementation activities and project-related requests
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Develop a deep understanding of each customer’s goals, environment, and project scope
Own project timelines, deliverables, and status trackers
Set and manage customer expectations while escalating issues as needed
Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
Proactively manage project tasks and milestones, keeping leadership informed of progress
Maintain a detailed risk and issues log and develop mitigation strategies
Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
Identify process or system gaps and drive effective, corrective solutions
Respond to customer inquiries via phone, email, or chat in a timely manner
Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
Represent the department in internal meetings and cross-functional discussions
Perform other related duties as assigned
Qualifications:
Bachelor’s Degree required
4+ years of relevant experience
Experience in the physical access control industry strongly preferred
Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
PMP or similar certification strongly preferred
Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
Excellent written and verbal communication skills
Strong customer service mindset and desire to help others succeed
Demonstrated ability to build and maintain strong customer relationships
High attention to detail and strong analytical/problem-solving skills
Ability to thrive in a high-growth, fast-paced technology environment
Self-starter with the ability to work independently, including in remote settings
Estimated Salary Range: $75-90K annual salary
The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.
In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.
Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States.
Reports To: Manager, Implementations
Department: Operations - Implementations
Work location: US-Remote
About Genea:
As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2026, with a rating of 4.3 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.
Job Overview :
The Project Manager – Implementations is responsible for ensuring the successful deployment of Genea’s products by identifying solutions, improving operational efficiency, and managing relationships with customers, vendors, and partners. This role oversees multiple projects across our Security product line while maintaining an exceptional customer experience and ensuring complete satisfaction of all deliverables.
Duties and Responsibilities:
Lead end-to-end implementation projects across the Genea Security product line
Serve as the primary point of contact for all implementation activities and project-related requests
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Develop a deep understanding of each customer’s goals, environment, and project scope
Own project timelines, deliverables, and status trackers
Set and manage customer expectations while escalating issues as needed
Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
Proactively manage project tasks and milestones, keeping leadership informed of progress
Maintain a detailed risk and issues log and develop mitigation strategies
Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
Identify process or system gaps and drive effective, corrective solutions
Respond to customer inquiries via phone, email, or chat in a timely manner
Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
Represent the department in internal meetings and cross-functional discussions
Perform other related duties as assigned
Qualifications:
Bachelor’s Degree required
4+ years of relevant experience
Experience in the physical access control industry strongly preferred
Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
PMP or similar certification strongly preferred
Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
Excellent written and verbal communication skills
Strong customer service mindset and desire to help others succeed
Demonstrated ability to build and maintain strong customer relationships
High attention to detail and strong analytical/problem-solving skills
Ability to thrive in a high-growth, fast-paced technology environment
Self-starter with the ability to work independently, including in remote settings
Estimated Salary Range: $75-90K annual salary
The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.
In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.
Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States.
💡 Quick Summary
Seeking a career-building opportunity? The Project Manager - Implementations SecurityNew position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
