Job Description
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Remote Virtual Call Center Representative
Wasoko
Anywhere
via Career.zycto
20 hours ago
RWF 3.5L–RWF 5.5L a month
Work from home
Full–time
NEW
project manager, Logistics Services & Support (Seattle, WA / U.S. Remote)
Starbucks
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$20–$30 an hour
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Part-time and Full–time
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via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Full–time and Part-time
India
Alwar, Rajasthan - Based on your past activity
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Wasoko
Remote Virtual Call Center Representative
Wasoko · Rwanda · via Career.zycto
20 hours ago
RWF 3.5L–RWF 5.5L a month
Full–time
Apply directly on Career.zycto
Job description
About Company
Wasoko, formerly known as SokoWatch, is revolutionizing informal retail across Africa by empowering millions of small shop owners to order goods directly from manufacturers via a mobile app, receiving free same-day delivery. We are a fast-growing, dynamic e-commerce company committed to building technology that connects communities and drives economic prosperity. With operations spanning several African countries, Wasoko is at the forefront of digital transformation in the retail sector, providing a seamless and efficient supply chain solution for micro-businesses. Our innovative approach reduces costs, increases efficiency, and ensures essential goods are readily available in urban and rural areas alike. Join a team dedicated to making a tangible impact on livelihoods and contributing to Africa's economic growth through technology and exceptional customer service.
Job Description
We are seeking an enthusiastic and highly motivated Remote Virtual Call Center Representative to join our rapidly expanding team in Kigali, Rwanda. As a pivotal point of contact for our valued retail partners, you will be instrumental in ensuring their satisfaction and success. This remote role offers the flexibility to work from home while remaining an integral part of our vibrant, distributed team. You will be responsible for providing world-class customer support, resolving inquiries, and assisting our shop owners with everything from order placement and tracking to troubleshooting app-related issues and escalating complex problems. Your primary goal will be to foster strong relationships with our partners, understanding their needs, and ensuring they have a positive and seamless experience with Wasoko. This role requires exceptional communication skills, a proactive approach to problem-solving, and a genuine passion for helping others. You will work within a supportive team environment, utilizing advanced communication tools and a comprehensive knowledge base to deliver accurate and timely solutions. If you thrive in a fast-paced, digital environment and are committed to making a difference in the lives of small business owners across Africa, we encourage you to apply.
Key Responsibilities
• Handle inbound and outbound calls, emails, and chat inquiries from Wasoko’s retail partners with professionalism and empathy.
• Assist partners with placing and tracking orders, managing their accounts, and understanding Wasoko’s services and promotions.
• Diagnose and resolve customer issues related to the Wasoko app, deliveries, product availability, and payment processing efficiently.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring timely follow-up and resolution.
• Maintain accurate and detailed records of all customer interactions and transactions in our CRM system.
• Provide proactive information to customers regarding service updates, potential delays, or new features.
• Collaborate with internal teams (e.g., logistics, tech, sales) to improve overall customer experience and operational efficiency.
• Adhere strictly to company policies, procedures, and service level agreements (SLAs).
Required Skills
• Fluent in English and Kinyarwanda (both written and spoken).
• Minimum of 1 year of experience in a customer service or call center role.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote setting with minimal supervision.
• Reliable high-speed internet connection and a dedicated quiet workspace.
• Basic computer literacy and ability to learn new software quickly.
Preferred Qualifications
• Experience in an e-commerce or tech-driven environment.
• Familiarity with informal retail or B2B customer service.
• Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
Perks & Benefits
• Competitive salary and performance-based incentives.
• Opportunity to work remotely with a flexible schedule.
• Comprehensive health benefits package.
• Access to professional development and training programs.
• Laptop and necessary equipment provided.
• Contribution towards home internet costs.
• Be part of a rapidly growing company making a significant social and economic impact.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply. Please click on the application link below to submit your resume and cover letter. Ensure your application clearly highlights your relevant experience and why you are a great fit for Wasoko.
Report this listing
More jobs at Wasoko
See web results for Wasoko
Starbucks
project manager, Logistics Services & Support (Seattle, WA / U.S. Remote)
Starbucks · United States · via The Elite Job
11 hours ago
$20–$30 an hour
Part-time and Full–time
No Degree Mentioned
Apply directly on The Elite Job
Apply directly on Amazon Store
Apply on Winzons.com
Job highlights
Identified by Google from the original job post
Qualifications
We are seeking a highly skilled and motivated Project Manager for our Logistics Services & Support team
Project Management Experience: Proven track record in successfully managing logistics projects, preferably within a dynamic and fast-paced environment
Analytical Skills: Strong analytical abilities to assess data, identify trends, and make informed decisions
5 more items(s)
Responsibilities
Project Management: Lead and oversee logistics projects from initiation to completion, ensuring timely delivery and adherence to quality standards
Collaboration: Work closely with cross-functional teams to streamline logistics processes and enhance overall efficiency
Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring a smooth flow of operations
1 more items(s)
Job description
Starbucks, a globally renowned company, is at the forefront of providing unparalleled coffee experiences. With a commitment to excellence, innovation, and social responsibility, Starbucks has become a household name. Join our dynamic team and contribute to the legacy of a brand that values diversity, inclusion, and sustainability.
Position Overview:
We are seeking a highly skilled and motivated Project Manager for our Logistics Services & Support team. This position is based in Seattle, WA, with the flexibility of U.S. remote work.
Key Responsibilities:
• * Project Management: Lead and oversee logistics projects from initiation to completion, ensuring timely delivery and adherence to quality standards.
• * Collaboration: Work closely with cross-functional teams to streamline logistics processes and enhance overall efficiency.
• * Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring a smooth flow of operations.
• * Communication: Maintain clear and open communication channels with internal stakeholders and external partners to facilitate seamless coordination.
• Required Skills and Qualifications:
• * Project Management Experience: Proven track record in successfully managing logistics projects, preferably within a dynamic and fast-paced environment.
• * Analytical Skills: Strong analytical abilities to assess data, identify trends, and make informed decisions.
• * Communication Skills: Excellent verbal and written communication skills to effectively convey complex information.
Graphics Designer (Remote, Work from Home)
The Elite Job
Anywhere
via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Full–time and Part-time
H
NEW
Home-Based Online Jobs: Start Earning Without Investment
Houston Skilled Consultancy
Anywhere
via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Full–time and Part-time
T
NEW
Part Time Jobs for Fresher and College Students, Online Offline Home Based Jobs
The Elite Job
Anywhere
via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Full–time and Part-time
NEW
Remote Virtual Call Center Representative
Wasoko
Anywhere
via Career.zycto
20 hours ago
RWF 3.5L–RWF 5.5L a month
Work from home
Full–time
NEW
project manager, Logistics Services & Support (Seattle, WA / U.S. Remote)
Starbucks
Anywhere
via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Part-time and Full–time
NEW
Warehouse Manager - Offshore Wind Services
GE Vernova
Anywhere
via LinkedIn
13 hours ago
Work from home
Full–time
NEW
City Lead - Surat OR Ahmedabad
Meesho
Anywhere
via The Elite Job
12 hours ago
$10–$20 an hour
Work from home
Full–time
T
NEW
Entry level Software Tester/ QA Tester
The Elite Job
Anywhere
via The Elite Job
10 hours ago
$20–$30 an hour
Work from home
Full–time and Part-time
India
Alwar, Rajasthan - Based on your past activity
Update location
Dark theme: on
Help
Feedback
Privacy
Terms
Wasoko
Remote Virtual Call Center Representative
Wasoko · Rwanda · via Career.zycto
20 hours ago
RWF 3.5L–RWF 5.5L a month
Full–time
Apply directly on Career.zycto
Job description
About Company
Wasoko, formerly known as SokoWatch, is revolutionizing informal retail across Africa by empowering millions of small shop owners to order goods directly from manufacturers via a mobile app, receiving free same-day delivery. We are a fast-growing, dynamic e-commerce company committed to building technology that connects communities and drives economic prosperity. With operations spanning several African countries, Wasoko is at the forefront of digital transformation in the retail sector, providing a seamless and efficient supply chain solution for micro-businesses. Our innovative approach reduces costs, increases efficiency, and ensures essential goods are readily available in urban and rural areas alike. Join a team dedicated to making a tangible impact on livelihoods and contributing to Africa's economic growth through technology and exceptional customer service.
Job Description
We are seeking an enthusiastic and highly motivated Remote Virtual Call Center Representative to join our rapidly expanding team in Kigali, Rwanda. As a pivotal point of contact for our valued retail partners, you will be instrumental in ensuring their satisfaction and success. This remote role offers the flexibility to work from home while remaining an integral part of our vibrant, distributed team. You will be responsible for providing world-class customer support, resolving inquiries, and assisting our shop owners with everything from order placement and tracking to troubleshooting app-related issues and escalating complex problems. Your primary goal will be to foster strong relationships with our partners, understanding their needs, and ensuring they have a positive and seamless experience with Wasoko. This role requires exceptional communication skills, a proactive approach to problem-solving, and a genuine passion for helping others. You will work within a supportive team environment, utilizing advanced communication tools and a comprehensive knowledge base to deliver accurate and timely solutions. If you thrive in a fast-paced, digital environment and are committed to making a difference in the lives of small business owners across Africa, we encourage you to apply.
Key Responsibilities
• Handle inbound and outbound calls, emails, and chat inquiries from Wasoko’s retail partners with professionalism and empathy.
• Assist partners with placing and tracking orders, managing their accounts, and understanding Wasoko’s services and promotions.
• Diagnose and resolve customer issues related to the Wasoko app, deliveries, product availability, and payment processing efficiently.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring timely follow-up and resolution.
• Maintain accurate and detailed records of all customer interactions and transactions in our CRM system.
• Provide proactive information to customers regarding service updates, potential delays, or new features.
• Collaborate with internal teams (e.g., logistics, tech, sales) to improve overall customer experience and operational efficiency.
• Adhere strictly to company policies, procedures, and service level agreements (SLAs).
Required Skills
• Fluent in English and Kinyarwanda (both written and spoken).
• Minimum of 1 year of experience in a customer service or call center role.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote setting with minimal supervision.
• Reliable high-speed internet connection and a dedicated quiet workspace.
• Basic computer literacy and ability to learn new software quickly.
Preferred Qualifications
• Experience in an e-commerce or tech-driven environment.
• Familiarity with informal retail or B2B customer service.
• Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
Perks & Benefits
• Competitive salary and performance-based incentives.
• Opportunity to work remotely with a flexible schedule.
• Comprehensive health benefits package.
• Access to professional development and training programs.
• Laptop and necessary equipment provided.
• Contribution towards home internet costs.
• Be part of a rapidly growing company making a significant social and economic impact.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply. Please click on the application link below to submit your resume and cover letter. Ensure your application clearly highlights your relevant experience and why you are a great fit for Wasoko.
Report this listing
More jobs at Wasoko
See web results for Wasoko
Starbucks
project manager, Logistics Services & Support (Seattle, WA / U.S. Remote)
Starbucks · United States · via The Elite Job
11 hours ago
$20–$30 an hour
Part-time and Full–time
No Degree Mentioned
Apply directly on The Elite Job
Apply directly on Amazon Store
Apply on Winzons.com
Job highlights
Identified by Google from the original job post
Qualifications
We are seeking a highly skilled and motivated Project Manager for our Logistics Services & Support team
Project Management Experience: Proven track record in successfully managing logistics projects, preferably within a dynamic and fast-paced environment
Analytical Skills: Strong analytical abilities to assess data, identify trends, and make informed decisions
5 more items(s)
Responsibilities
Project Management: Lead and oversee logistics projects from initiation to completion, ensuring timely delivery and adherence to quality standards
Collaboration: Work closely with cross-functional teams to streamline logistics processes and enhance overall efficiency
Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring a smooth flow of operations
1 more items(s)
Job description
Starbucks, a globally renowned company, is at the forefront of providing unparalleled coffee experiences. With a commitment to excellence, innovation, and social responsibility, Starbucks has become a household name. Join our dynamic team and contribute to the legacy of a brand that values diversity, inclusion, and sustainability.
Position Overview:
We are seeking a highly skilled and motivated Project Manager for our Logistics Services & Support team. This position is based in Seattle, WA, with the flexibility of U.S. remote work.
Key Responsibilities:
• * Project Management: Lead and oversee logistics projects from initiation to completion, ensuring timely delivery and adherence to quality standards.
• * Collaboration: Work closely with cross-functional teams to streamline logistics processes and enhance overall efficiency.
• * Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring a smooth flow of operations.
• * Communication: Maintain clear and open communication channels with internal stakeholders and external partners to facilitate seamless coordination.
• Required Skills and Qualifications:
• * Project Management Experience: Proven track record in successfully managing logistics projects, preferably within a dynamic and fast-paced environment.
• * Analytical Skills: Strong analytical abilities to assess data, identify trends, and make informed decisions.
• * Communication Skills: Excellent verbal and written communication skills to effectively convey complex information.
💡 Quick Summary
Seeking a career-building opportunity? The project manager position is now open for candidates interested in the Work from home Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
