Job Description
Jooble.org
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Urgent: Bpo Jobs in Ahmedabad - April 2026 - 2644 current vacancies
Apply for Bpo jobs in Ahmedabad. Explore 197.000+ new and current Job vacancies. Competitive salary. Full-time, temporary, and part-time jobs. Fast & Free. Top employers in Ahmedabad. Bpo jobs is easy to find. Start your new...
Naukri.com
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Bpo Jobs In Ahmedabad
Bpo jobs in Ahmedabad ; Customer Service Representative - BPO · Ahmedabad(Shyamal Cross Road) · company-ctc 4-5 Lacs PA ; Customer Care/Call Center/BPO/ ...
Indeed
https://in.indeed.com
100 Bpo Job Vacancies in Ahmedabad, Gujarat
bpo jobs in ahmedabad, gujarat · Chat Customer Service Associate (FRESHER) · Urgent Hiring Across IT, Sales, BPO & Tourism – Apply Now · Customer Service ...
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Quality Analyst - BPO
IBT Global Service
Ahmedabad, Gujarat
via SimplyHired
19 hours ago
Full–time
Call Center Team Leader - Hindi Speaker Preferred
IBT: No. 1 BPO Company in Middle East
Ahmedabad, Gujarat
via LinkedIn
22 hours ago
Full–time
BPO Telesales
E Procurement Technologies Limited
Ahmedabad, Gujarat
via Job Hai
₹15K–₹20K a month
Full–time
Feedback
Learn more
People also ask
What is the salary of BPO in Ahmedabad?
Is BPO a stressful job?
How to join a BPO job?
क्या बीपीओ एक तनावपूर्ण नौकरी है?
बीपीओ फुल फॉर्म सैलरी क्या है?
LinkedIn India
https://in.linkedin.com
26 Bpo jobs in Ahmedabad, Gujarat, India (6 new)
26 Bpo Jobs in Ahmedabad, Gujarat, India (6 new) · Data Entry -Imcs Tech (p) Ltd -Nehru Nagar, Gujarat · Chat Support Associate · SMSF Assistant · Manager.
Naukri.com
https://www.naukri.com
International Bpo Jobs In Ahmedabad
International Bpo jobs in Ahmedabad ; International Bpo- Non-Voice Process/Chat Support @ Ahmedabad · Ahmedabad · 1-4.5 Lacs PA ; International BPO || US ...
Apna
https://apna.co
Telecalling Bpo Telesales Jobs In Ahmedabad
Telecalling Bpo Telesales Jobs In Ahmedabad - 279 Verified Vacancies · International BPO Executive · Performance Marketing Specialist · Jobs Near By Cities.
SimplyHired
https://www.simplyhired.co.in
20 Best bpo jobs in ahmedabad, gujarat (Hiring Now!)
155 bpo jobs available in ahmedabad, gujarat. See salaries, compare reviews, easily apply, and get hired. New bpo careers in ahmedabad, gujarat are added ...
Job Hai
https://www.jobhai.com
Find Latest BPO Job Vacancies in Ahmedabad - Jobhai.com
Apr 07, 2026 - Find 445 BPO Job Openings in Ahmedabad on Jobhai.com | ✓Free Registration & Apply to Latest Verified BPO Jobs in Ahmedabad | ✓Call HR ...
Glassdoor
https://www.glassdoor.co.in
32 bpo jobs in ahmedabad jobs in Ahmedabad, February 2026
32 Bpo jobs in ahmedabad jobs in Ahmedabad ; Unipath Solutions · CSA-Claim & Billing with International BPO · ₹4L - ₹6L (Employer provided). Easy Apply ; IBT Global ...
foundit
https://www.foundit.in
32 Bpo Job vacancies in Ahmedabad 2026
Bpo Jobs in Ahmedabad · Outbound BPO Sales Executive · Hiring for Top BPO Company · Customer Care Executive/ Call Center /Telecaller/BPO · Fresher/ ...
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Sponsored result
indeed.com
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100 Bpo Job Vacancies in Ahmedabad, Gujarat | Indeed
160 Bpo jobs available in Ahmedabad, Gujarat on Indeed.com. Find Jobs. Get Help. Create An Account. Highlights: Help Center Available, App Available, Resources Available.
Post Your CV
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Hiring? Post a Job
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India
Karolan Ka Barh, Jaipur, Rajasthan - Based on your past activity
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IBT Global Service
Quality Analyst - BPO
IBT Global Service · Ahmedabad, Gujarat · via SimplyHired
19 hours ago
Full–time
Apply on SimplyHired
Job description
Call Monitoring & Transaction Evaluation
• Monitor and evaluate inbound and outbound customer calls against the financial platform QA Scorecard
• Score transactions across Soft Skills, Probing Skills, Policy & Procedures, and ZCD compliance criteria
• Accurately identify and document failure indicators using defined sub-parameters and scoring methodology
• Achieve a minimum daily/weekly transaction monitoring target as set by the business
• Submit completed scorecards to the Calibration Log accurately and within defined timelines
Compliance & Regulatory Vigilance
• Identify and flag all Zero Call Driver (ZCD) events — KYC bypasses, security breaches, and professional misconduct — in real time
• Ensure all KYC and data privacy obligations are correctly applied and documented
• Escalate confirmed compliance breaches immediately to the business as per defined SOP
• Maintain accurate records of all compliance-related defects in the QA system with supporting evidence (call recordings, CRM screenshots)
Calibration & Quality Governance
• Participate in weekly calibration sessions with the QA Manager and Team Leaders to ensure scoring consistency
• Apply the agreed strike system and disciplinary matrix accurately when identifying repeat defects
• Track defect trends by attribute, agent, and team to surface coaching opportunities and systemic issues
• Maintain the Calibration Log with accurate, complete, and consistently formatted entries
Reporting & Insights
• Prepare and submit weekly and monthly QA performance reports by agent, team, and attribute
• Highlight agents at risk of strike escalation and flag to Team Leaders within defined timelines
• Contribute to root cause analysis when QA scores fall below threshold (below 80%)
• Support the QA Manager in producing client-facing quality reports and performance dashboards
Coaching Support & Agent Development
• Share evaluated call findings with Team Leaders to facilitate targeted coaching conversations
• Identify recurring failure patterns by individual agent and recommend specific retraining interventions
• Participate in side-by-side monitoring or call listening sessions for agents on Performance Improvement Plans (PIP)
• Support onboarding of new agents by reviewing and scoring their early monitored interactions with detailed feedback
Education Graduate in any discipline. Additional certification in
Quality Management or Contact Centre Operations is an advantage.
Experience 2 to 5 years of experience in a call centre QA, quality
monitoring, or process compliance role. Fintech, BFSI, or digital payments
experience strongly preferred.
https://in.jooble.org/
Urgent: Bpo Jobs in Ahmedabad - April 2026 - 2644 current vacancies
Apply for Bpo jobs in Ahmedabad. Explore 197.000+ new and current Job vacancies. Competitive salary. Full-time, temporary, and part-time jobs. Fast & Free. Top employers in Ahmedabad. Bpo jobs is easy to find. Start your new...
Naukri.com
https://www.naukri.com
Bpo Jobs In Ahmedabad
Bpo jobs in Ahmedabad ; Customer Service Representative - BPO · Ahmedabad(Shyamal Cross Road) · company-ctc 4-5 Lacs PA ; Customer Care/Call Center/BPO/ ...
Indeed
https://in.indeed.com
100 Bpo Job Vacancies in Ahmedabad, Gujarat
bpo jobs in ahmedabad, gujarat · Chat Customer Service Associate (FRESHER) · Urgent Hiring Across IT, Sales, BPO & Tourism – Apply Now · Customer Service ...
Jobs
Follow
Job postings
Saved jobs
Following
I
Quality Analyst - BPO
IBT Global Service
Ahmedabad, Gujarat
via SimplyHired
19 hours ago
Full–time
Call Center Team Leader - Hindi Speaker Preferred
IBT: No. 1 BPO Company in Middle East
Ahmedabad, Gujarat
via LinkedIn
22 hours ago
Full–time
BPO Telesales
E Procurement Technologies Limited
Ahmedabad, Gujarat
via Job Hai
₹15K–₹20K a month
Full–time
Feedback
Learn more
People also ask
What is the salary of BPO in Ahmedabad?
Is BPO a stressful job?
How to join a BPO job?
क्या बीपीओ एक तनावपूर्ण नौकरी है?
बीपीओ फुल फॉर्म सैलरी क्या है?
LinkedIn India
https://in.linkedin.com
26 Bpo jobs in Ahmedabad, Gujarat, India (6 new)
26 Bpo Jobs in Ahmedabad, Gujarat, India (6 new) · Data Entry -Imcs Tech (p) Ltd -Nehru Nagar, Gujarat · Chat Support Associate · SMSF Assistant · Manager.
Naukri.com
https://www.naukri.com
International Bpo Jobs In Ahmedabad
International Bpo jobs in Ahmedabad ; International Bpo- Non-Voice Process/Chat Support @ Ahmedabad · Ahmedabad · 1-4.5 Lacs PA ; International BPO || US ...
Apna
https://apna.co
Telecalling Bpo Telesales Jobs In Ahmedabad
Telecalling Bpo Telesales Jobs In Ahmedabad - 279 Verified Vacancies · International BPO Executive · Performance Marketing Specialist · Jobs Near By Cities.
SimplyHired
https://www.simplyhired.co.in
20 Best bpo jobs in ahmedabad, gujarat (Hiring Now!)
155 bpo jobs available in ahmedabad, gujarat. See salaries, compare reviews, easily apply, and get hired. New bpo careers in ahmedabad, gujarat are added ...
Job Hai
https://www.jobhai.com
Find Latest BPO Job Vacancies in Ahmedabad - Jobhai.com
Apr 07, 2026 - Find 445 BPO Job Openings in Ahmedabad on Jobhai.com | ✓Free Registration & Apply to Latest Verified BPO Jobs in Ahmedabad | ✓Call HR ...
Glassdoor
https://www.glassdoor.co.in
32 bpo jobs in ahmedabad jobs in Ahmedabad, February 2026
32 Bpo jobs in ahmedabad jobs in Ahmedabad ; Unipath Solutions · CSA-Claim & Billing with International BPO · ₹4L - ₹6L (Employer provided). Easy Apply ; IBT Global ...
foundit
https://www.foundit.in
32 Bpo Job vacancies in Ahmedabad 2026
Bpo Jobs in Ahmedabad · Outbound BPO Sales Executive · Hiring for Top BPO Company · Customer Care Executive/ Call Center /Telecaller/BPO · Fresher/ ...
People also search for
Sponsored result
indeed.com
https://in.indeed.com/
100 Bpo Job Vacancies in Ahmedabad, Gujarat | Indeed
160 Bpo jobs available in Ahmedabad, Gujarat on Indeed.com. Find Jobs. Get Help. Create An Account. Highlights: Help Center Available, App Available, Resources Available.
Post Your CV
Search for Jobs
Hiring? Post a Job
Download free app
Get Jobs By Email
Results are personalised
-
Try without personalisation
India
Karolan Ka Barh, Jaipur, Rajasthan - Based on your past activity
Update location
Feedback
Terms
I
IBT Global Service
Quality Analyst - BPO
IBT Global Service · Ahmedabad, Gujarat · via SimplyHired
19 hours ago
Full–time
Apply on SimplyHired
Job description
Call Monitoring & Transaction Evaluation
• Monitor and evaluate inbound and outbound customer calls against the financial platform QA Scorecard
• Score transactions across Soft Skills, Probing Skills, Policy & Procedures, and ZCD compliance criteria
• Accurately identify and document failure indicators using defined sub-parameters and scoring methodology
• Achieve a minimum daily/weekly transaction monitoring target as set by the business
• Submit completed scorecards to the Calibration Log accurately and within defined timelines
Compliance & Regulatory Vigilance
• Identify and flag all Zero Call Driver (ZCD) events — KYC bypasses, security breaches, and professional misconduct — in real time
• Ensure all KYC and data privacy obligations are correctly applied and documented
• Escalate confirmed compliance breaches immediately to the business as per defined SOP
• Maintain accurate records of all compliance-related defects in the QA system with supporting evidence (call recordings, CRM screenshots)
Calibration & Quality Governance
• Participate in weekly calibration sessions with the QA Manager and Team Leaders to ensure scoring consistency
• Apply the agreed strike system and disciplinary matrix accurately when identifying repeat defects
• Track defect trends by attribute, agent, and team to surface coaching opportunities and systemic issues
• Maintain the Calibration Log with accurate, complete, and consistently formatted entries
Reporting & Insights
• Prepare and submit weekly and monthly QA performance reports by agent, team, and attribute
• Highlight agents at risk of strike escalation and flag to Team Leaders within defined timelines
• Contribute to root cause analysis when QA scores fall below threshold (below 80%)
• Support the QA Manager in producing client-facing quality reports and performance dashboards
Coaching Support & Agent Development
• Share evaluated call findings with Team Leaders to facilitate targeted coaching conversations
• Identify recurring failure patterns by individual agent and recommend specific retraining interventions
• Participate in side-by-side monitoring or call listening sessions for agents on Performance Improvement Plans (PIP)
• Support onboarding of new agents by reviewing and scoring their early monitored interactions with detailed feedback
Education Graduate in any discipline. Additional certification in
Quality Management or Contact Centre Operations is an advantage.
Experience 2 to 5 years of experience in a call centre QA, quality
monitoring, or process compliance role. Fintech, BFSI, or digital payments
experience strongly preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst - BPO position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.