Job Description
Are you ready to take your aviation aspirations to new heights? Alpine Aerotech is not just a company; it's your gateway to an exhilarating and fulfilling career.
As a comprehensive, full-service rotorcraft support center, Alpine Aerotech stands as a global expert in the aviation industry.
Our journey, marked by dedication and growth, reflects our commitment to excellence. From a humble start with four employees in 1++0, we have grown to a team of 180 strong. With over 64,000 square feet across our Kelowna facilities and the acquisition of a 30,000 square foot Abbotsford facility in 2013, our reach continues to expand.
Notably, we are recognized as one of the largest and most reputable Bell Customer Service Facilities (CSF) worldwide and as a service center for Airbus and Leonardo Helicopters. We take pride in delivering reliable and personalized service to our expanding international customer base.
With a rich legacy of over 30 years, we invite you to join us and be part of a team that thrives on innovation, safety, and pushing the boundaries of aviation.
Alpine Aerotech is currently seeking a highly motivated Quality Assurance & Safety Manager to join our rapidly expanding team in West Kelowna.
POSITION OVERVIEW
Reporting to the Vice President of Operations, and accountable to the Person Responsible for Maintenance (PRM), as the Quality Assurance & Safety Manager you will lead the company's quality function by developing, implementing, and monitoring policies and procedures that align with organizational standards and regulatory requirements. As a member of the management team, you will oversee and actively contribute to quality initiatives aimed at enhancing processes, methods, and materials used in maintenance, repair, overhaul, and manufacturing operations. Your leadership will ensure product quality is maintained while driving continuous improvement to optimize efficiency, compliance, and overall operational excellence.
A DAY IN THE LIFE OF THE QUALITY ASSURANCE & SAFETY MANAGER
Internal Quality & Safety Management
Collaborate with Management to develop and manage quality assurance programs, policies, processes at departmental and organizational level with oversight for quality related to aircraft maintenance, paint, avionics, structural repairs, dynamic component repair/overhaul and manufacturing activities across all AAL locations (West Kelowna & Abbotsford);
Coordinate and conduct internal and external audits and follows corrective action implementation plans;
Develop and manage Safety Management System (SMS) programs, policies and processes to ensure airworthiness and operational safety;
Oversee review, audit and archiving of company work orders and work packages related to civilian and military customer support activities in accordance with OEM/customer/regulatory requirements;
Oversee the Aerotech Supplier Quality Management program & respond to customer SQM information requests;
Responsible for Aerotech Emergency Response Plan & Safety programs;
Oversight of company tools calibration management program; and
Establish, track metrics and report on Alpine Aerotech Quality & Safety related programs.
Regulatory & OEM Compliance
Manage, update and obtain Transport Canada approval of the Alpine Aerotech Quality Program Manual (QPM) and associated supplements/documents;
Oversee and account for Aerotech's domestic and foreign approvals:
TCCA AMO Certification
TCCA Manufacturing Approval
Foreign Approvals/Supplements as required
Act as the primary point of contact between Alpine Aerotech and Transport Canada for flight safety, quality, aircraft registration, major modification reports or documentation as required;
Act as the main point of contact for external audits for Transport Canada and other airworthiness authorities, as well as OEM Service Center quality personnel, civilian and military customers;
Submission of Service Difficulty Reports (SDRs) to Transport Canada, as required; and
Maintain proficiency with respect to the latest regulatory requirements and guidance.
Controlled Goods & Security Compliance
Accountable for the Aerotech registration of Canadian Controlled Goods Program;
Responsible to maintain, enhance and ensure organization wide compliance with AAL Controlled Goods Security Plan; and
Perform the duties of the Designated Official (DO) for the AAL Controlled Goods Security Plan to conduct screening, assessment & training of employees, as required.
Training & Continuous Improvement
Oversee accurate validation and maintenance of employee training/credential records, including endorsements for employees charged with certifying aeronautical parts;
Maintain a continuous improvement mindset with oversight for policies related to non-conformance reporting, corrective actions and root cause/improvement initiatives;
Collaborate with HR and management to ensures compliance for all regulated employee initial and recurrent training requirements; and
Seek new quality methodologies for implementation in support of company initiatives.
Team Management
Responsible for hiring, training, career development, performance evaluation and general management of Quality Assurance Auditor(s) and Quality Assurance Inspector(s); and
Actively participates as a member of management to contribute in strategic plans, achieving company goals and outcomes.
OUR MUST HAVES
Degree/Diploma in Quality Management, Engineering Operations, or a related field, or an equivalent combination of education and experience;
Minimum of 10 years of experience in Quality Assurance or a related role;
Minimum of 5 years experience in team leadership;
Canadian citizen and eligible to obtain the required Government of Canada security clearance;
Licensed Aircraft Maintenance Engineer (AME), considered an asset.
Valid driver's license;
Demonstrated leadership abilities within the Aviation industry, with thorough knowledge of Canadian Aviation Regulations (CARs) pertaining to an Aircraft Maintenance Organization (AMO) and manufacturing;
Superior computer and analytical skills with strong experience using Microsoft Office, ERP systems (Quantum or equivalent);
Experience developing & overseeing internal audit, corrective action plans, root cause analysis with a focus on safety and continuous improvement;
Knowledge of Controlled Goods regulations and prior experience supporting Canadian Government contracts is considered an asset;
Excellent written and verbal communication skills, attention to detail and the ability to generate high quality deliverables;
Strong time and project management skills and self-motivation;
Robust interpersonal skills, high emotional intelligence, and professional maturity with demonstrated ability to effectively interact and build professional relationships;
Awareness of the sensitivity of information received and appropriate handling; and
Know what it means to work smarter, not harder.
COMPENSATION & TOTAL REWARDS
Aerotech's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Our comprehensive and competitive total rewards package includes: dental, extended health, life insurance, AD&D, short- and long-term disability, Employee & Family Assistance, and an RRSP matching program.
We are committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates.
NON-NEGOTIABLES
Please note that employment will be conditional upon successful completion of the following:
Criminal history check; and
Driver's Abstract review
HOW TO APPLY
We invite interested candidates to submit their application for this position. Please include your resume and cover letter outlining your qualifications, experience, and salary expectations for this role. We thank all applicants for their interest in Alpine Aerotech; however, only those candidates who are selected will be contacted.
OUR COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
Alpine Aerotech is an Equal Opportunity Employer. We are committed to creating a respectful, inclusive and barrier-free workplace that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives to allow our employees to reach their full potential.
We embrace what makes us each unique, and what makes us uniquely Alpine Aerotech. We welcome and encourage applications from Indigenous Peoples, members of racialized groups, visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process are encouraged to contact Human Resources.
As a comprehensive, full-service rotorcraft support center, Alpine Aerotech stands as a global expert in the aviation industry.
Our journey, marked by dedication and growth, reflects our commitment to excellence. From a humble start with four employees in 1++0, we have grown to a team of 180 strong. With over 64,000 square feet across our Kelowna facilities and the acquisition of a 30,000 square foot Abbotsford facility in 2013, our reach continues to expand.
Notably, we are recognized as one of the largest and most reputable Bell Customer Service Facilities (CSF) worldwide and as a service center for Airbus and Leonardo Helicopters. We take pride in delivering reliable and personalized service to our expanding international customer base.
With a rich legacy of over 30 years, we invite you to join us and be part of a team that thrives on innovation, safety, and pushing the boundaries of aviation.
Alpine Aerotech is currently seeking a highly motivated Quality Assurance & Safety Manager to join our rapidly expanding team in West Kelowna.
POSITION OVERVIEW
Reporting to the Vice President of Operations, and accountable to the Person Responsible for Maintenance (PRM), as the Quality Assurance & Safety Manager you will lead the company's quality function by developing, implementing, and monitoring policies and procedures that align with organizational standards and regulatory requirements. As a member of the management team, you will oversee and actively contribute to quality initiatives aimed at enhancing processes, methods, and materials used in maintenance, repair, overhaul, and manufacturing operations. Your leadership will ensure product quality is maintained while driving continuous improvement to optimize efficiency, compliance, and overall operational excellence.
A DAY IN THE LIFE OF THE QUALITY ASSURANCE & SAFETY MANAGER
Internal Quality & Safety Management
Collaborate with Management to develop and manage quality assurance programs, policies, processes at departmental and organizational level with oversight for quality related to aircraft maintenance, paint, avionics, structural repairs, dynamic component repair/overhaul and manufacturing activities across all AAL locations (West Kelowna & Abbotsford);
Coordinate and conduct internal and external audits and follows corrective action implementation plans;
Develop and manage Safety Management System (SMS) programs, policies and processes to ensure airworthiness and operational safety;
Oversee review, audit and archiving of company work orders and work packages related to civilian and military customer support activities in accordance with OEM/customer/regulatory requirements;
Oversee the Aerotech Supplier Quality Management program & respond to customer SQM information requests;
Responsible for Aerotech Emergency Response Plan & Safety programs;
Oversight of company tools calibration management program; and
Establish, track metrics and report on Alpine Aerotech Quality & Safety related programs.
Regulatory & OEM Compliance
Manage, update and obtain Transport Canada approval of the Alpine Aerotech Quality Program Manual (QPM) and associated supplements/documents;
Oversee and account for Aerotech's domestic and foreign approvals:
TCCA AMO Certification
TCCA Manufacturing Approval
Foreign Approvals/Supplements as required
Act as the primary point of contact between Alpine Aerotech and Transport Canada for flight safety, quality, aircraft registration, major modification reports or documentation as required;
Act as the main point of contact for external audits for Transport Canada and other airworthiness authorities, as well as OEM Service Center quality personnel, civilian and military customers;
Submission of Service Difficulty Reports (SDRs) to Transport Canada, as required; and
Maintain proficiency with respect to the latest regulatory requirements and guidance.
Controlled Goods & Security Compliance
Accountable for the Aerotech registration of Canadian Controlled Goods Program;
Responsible to maintain, enhance and ensure organization wide compliance with AAL Controlled Goods Security Plan; and
Perform the duties of the Designated Official (DO) for the AAL Controlled Goods Security Plan to conduct screening, assessment & training of employees, as required.
Training & Continuous Improvement
Oversee accurate validation and maintenance of employee training/credential records, including endorsements for employees charged with certifying aeronautical parts;
Maintain a continuous improvement mindset with oversight for policies related to non-conformance reporting, corrective actions and root cause/improvement initiatives;
Collaborate with HR and management to ensures compliance for all regulated employee initial and recurrent training requirements; and
Seek new quality methodologies for implementation in support of company initiatives.
Team Management
Responsible for hiring, training, career development, performance evaluation and general management of Quality Assurance Auditor(s) and Quality Assurance Inspector(s); and
Actively participates as a member of management to contribute in strategic plans, achieving company goals and outcomes.
OUR MUST HAVES
Degree/Diploma in Quality Management, Engineering Operations, or a related field, or an equivalent combination of education and experience;
Minimum of 10 years of experience in Quality Assurance or a related role;
Minimum of 5 years experience in team leadership;
Canadian citizen and eligible to obtain the required Government of Canada security clearance;
Licensed Aircraft Maintenance Engineer (AME), considered an asset.
Valid driver's license;
Demonstrated leadership abilities within the Aviation industry, with thorough knowledge of Canadian Aviation Regulations (CARs) pertaining to an Aircraft Maintenance Organization (AMO) and manufacturing;
Superior computer and analytical skills with strong experience using Microsoft Office, ERP systems (Quantum or equivalent);
Experience developing & overseeing internal audit, corrective action plans, root cause analysis with a focus on safety and continuous improvement;
Knowledge of Controlled Goods regulations and prior experience supporting Canadian Government contracts is considered an asset;
Excellent written and verbal communication skills, attention to detail and the ability to generate high quality deliverables;
Strong time and project management skills and self-motivation;
Robust interpersonal skills, high emotional intelligence, and professional maturity with demonstrated ability to effectively interact and build professional relationships;
Awareness of the sensitivity of information received and appropriate handling; and
Know what it means to work smarter, not harder.
COMPENSATION & TOTAL REWARDS
Aerotech's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Our comprehensive and competitive total rewards package includes: dental, extended health, life insurance, AD&D, short- and long-term disability, Employee & Family Assistance, and an RRSP matching program.
We are committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates.
NON-NEGOTIABLES
Please note that employment will be conditional upon successful completion of the following:
Criminal history check; and
Driver's Abstract review
HOW TO APPLY
We invite interested candidates to submit their application for this position. Please include your resume and cover letter outlining your qualifications, experience, and salary expectations for this role. We thank all applicants for their interest in Alpine Aerotech; however, only those candidates who are selected will be contacted.
OUR COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
Alpine Aerotech is an Equal Opportunity Employer. We are committed to creating a respectful, inclusive and barrier-free workplace that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives to allow our employees to reach their full potential.
We embrace what makes us each unique, and what makes us uniquely Alpine Aerotech. We welcome and encourage applications from Indigenous Peoples, members of racialized groups, visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process are encouraged to contact Human Resources.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance & Safety Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Kelowna offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
