Job Description
Job type
Full-time
Location
Sydney NSW 2000
Benefits
Pulled from the full job description
Employee assistance program
Birthday leave
Full job description
Additional Information
Job Number2520XXXXXX
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney, the largest W Hotel in the world and a keystone of Darling Harbour, is redefining luxury and lifestyle hospitality. With bold design, vibrant energy, and world-class service, we create unforgettable experiences for our guests.
We have a rare opportunity for a dynamic and strategic Quality Manager to come join the W Sydney Tribe. Reporting directly to the General Manager, this instrumental role will drive excellence across our Rooms and Beverage & Food Operations, ensuring the highest standards of guest satisfaction and operational performance.
POSITION SUMMARY
The position is responsible for implementing quality assurance processes and ensures all training and development activities are strategically linked to the company’s mission and vision, brand standards, target customer needs, talent satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Key responsibilities include, but not limited to;
Lead and implement quality assurance programs across all guest touchpoints
Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience
Attends daily senior leadership meetings to give real time updates on hotel performance
Address guest incidences and attends monthly department meetings to enhance quality training
Partners key stakeholders in the hotel and managers on problem solving, process improvement, and strategic planning techniques
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas
Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.)
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
KEY REQUIREMENTS
Experience and/or knowledge of luxury hotel environment
Ability to understand quality management practices and teaches to others with effective presentation skills
Knowledge of budget preparation and the control of costs
Previous background in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Strong understanding of Rooms and Beverage & Food Operations
Working knowledge of statistical measurement tools, data collection methods, using databases, guest review platforms, word processing, spreadsheet, graphic and statistical computer applications
Detail orientated and analytical skills with a strong eye for detail
Understanding of hotel systems such as Opera
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on accommodation and food & beverage across Marriott International
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Birthday Leave
‘Great Places to Work’ certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Full-time
Location
Sydney NSW 2000
Benefits
Pulled from the full job description
Employee assistance program
Birthday leave
Full job description
Additional Information
Job Number2520XXXXXX
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney, the largest W Hotel in the world and a keystone of Darling Harbour, is redefining luxury and lifestyle hospitality. With bold design, vibrant energy, and world-class service, we create unforgettable experiences for our guests.
We have a rare opportunity for a dynamic and strategic Quality Manager to come join the W Sydney Tribe. Reporting directly to the General Manager, this instrumental role will drive excellence across our Rooms and Beverage & Food Operations, ensuring the highest standards of guest satisfaction and operational performance.
POSITION SUMMARY
The position is responsible for implementing quality assurance processes and ensures all training and development activities are strategically linked to the company’s mission and vision, brand standards, target customer needs, talent satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Key responsibilities include, but not limited to;
Lead and implement quality assurance programs across all guest touchpoints
Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience
Attends daily senior leadership meetings to give real time updates on hotel performance
Address guest incidences and attends monthly department meetings to enhance quality training
Partners key stakeholders in the hotel and managers on problem solving, process improvement, and strategic planning techniques
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas
Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.)
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
KEY REQUIREMENTS
Experience and/or knowledge of luxury hotel environment
Ability to understand quality management practices and teaches to others with effective presentation skills
Knowledge of budget preparation and the control of costs
Previous background in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Strong understanding of Rooms and Beverage & Food Operations
Working knowledge of statistical measurement tools, data collection methods, using databases, guest review platforms, word processing, spreadsheet, graphic and statistical computer applications
Detail orientated and analytical skills with a strong eye for detail
Understanding of hotel systems such as Opera
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on accommodation and food & beverage across Marriott International
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Birthday Leave
‘Great Places to Work’ certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Manager position is now open for candidates interested in the Admin Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.