Job Description
Job Title : Quality Manager
Education : Graduates
Work Experience : Min 8 Years of experience in relevant field
Shift Timings : Basis of business requirement and Geography served (APAC, Americas, EMEA, LATAM etc)
Aon Overview
We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance
Role overview:
Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
- Establish, implement & maintain QA framework across all departments (Develop, maintain and improve quality system standards, procedures and controls to ensure processes and products meet standards)
- Ensuring audits are completed for all departments as per defined frequency.
- Keeping a track of feedback to associates and effectiveness to ensure exceptional service delivery.
- Own the development of robust quality feedback loops into training, analytics, and process to drive continuous improvement.
· Improve and promote quality on process level by reducing errors and maintains accuracy
· Root cause analysis to identify areas of risk and opportunities for process improvement
· Regular feedback forum with SDMs to discuss areas of identified risk and opportunities for improvement
· Monitor and ensure remediation actions are complete
- Planning and implementing Quality related training programs. (Conduct training and coaching sessions with teams and SDMs for knowledge enhancement and best practice sharing)
- To ensure that End to End process manual is proactively updated to reflect enhancements and improvements that are agreed from time to time. (Efficiency and productivity)
- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish quality standards and processes.
- Supervise & manage team of quality analysts (Role Based-Performance Score Cards)
- Regular performance review of quality objectives / targets / metrics to ensure its suitability, adequacy and effectiveness for internal teams as well as business partners.
- Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause Conduct RCA's / studies to identify reason for customer dissatisfaction / process failure and suggest actions. Consistent reporting to Sr leadership
Good To Have :
- Ability to create, govern and drive initiatives to closure - Multi tasking
- People Management, effective delegation and coaching
- Attention to detail, Innovative mindset
- Ability to provide leadership, direction and motivation to build high performing teams
- Graduate/ Post graduate with minimum 8 years of transactional Quality experience.
Analytical Skills / Quantitative skills:
- Knowledge of Quality audits and creation/governance of Audit models
- Excellent Communication skills
- Data Handling / data interpretation
- Needs to have good working knowledge of Transaction Quality systems, tools and technologies.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
-Yellow or White belt /LEAN/six Sigma training
Works with:
- Small to large project teams and extensive interaction with internal and/or external clients
Education : Graduates
Work Experience : Min 8 Years of experience in relevant field
Shift Timings : Basis of business requirement and Geography served (APAC, Americas, EMEA, LATAM etc)
Aon Overview
We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance
Role overview:
Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
- Establish, implement & maintain QA framework across all departments (Develop, maintain and improve quality system standards, procedures and controls to ensure processes and products meet standards)
- Ensuring audits are completed for all departments as per defined frequency.
- Keeping a track of feedback to associates and effectiveness to ensure exceptional service delivery.
- Own the development of robust quality feedback loops into training, analytics, and process to drive continuous improvement.
· Improve and promote quality on process level by reducing errors and maintains accuracy
· Root cause analysis to identify areas of risk and opportunities for process improvement
· Regular feedback forum with SDMs to discuss areas of identified risk and opportunities for improvement
· Monitor and ensure remediation actions are complete
- Planning and implementing Quality related training programs. (Conduct training and coaching sessions with teams and SDMs for knowledge enhancement and best practice sharing)
- To ensure that End to End process manual is proactively updated to reflect enhancements and improvements that are agreed from time to time. (Efficiency and productivity)
- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish quality standards and processes.
- Supervise & manage team of quality analysts (Role Based-Performance Score Cards)
- Regular performance review of quality objectives / targets / metrics to ensure its suitability, adequacy and effectiveness for internal teams as well as business partners.
- Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause Conduct RCA's / studies to identify reason for customer dissatisfaction / process failure and suggest actions. Consistent reporting to Sr leadership
Good To Have :
- Ability to create, govern and drive initiatives to closure - Multi tasking
- People Management, effective delegation and coaching
- Attention to detail, Innovative mindset
- Ability to provide leadership, direction and motivation to build high performing teams
- Graduate/ Post graduate with minimum 8 years of transactional Quality experience.
Analytical Skills / Quantitative skills:
- Knowledge of Quality audits and creation/governance of Audit models
- Excellent Communication skills
- Data Handling / data interpretation
- Needs to have good working knowledge of Transaction Quality systems, tools and technologies.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
-Yellow or White belt /LEAN/six Sigma training
Works with:
- Small to large project teams and extensive interaction with internal and/or external clients
💡 Quick Summary
Seeking a career-building opportunity? The Quality Manager position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
