Job Description
We are seeking a motivated and customer-focused individual to join our team as a Accountant/Customer Service Representative. In this role, you will be responsible for engaging with customers, providing information, addressing inquiries, and ensuring exceptional customer service. Additionally, you may be involved in inbound calls and promoting our products or services. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Responsibilities:
Handle inbound customer calls in a professional and courteous manner.
Provide accurate and detailed information about our products or services to customers.
Address customer inquiries, concerns, and complaints, striving to achieve a satisfactory resolution.
Maintain a high level of knowledge about our products, services, and promotions.
Make outbound sales calls to potential customers and follow scripts or sales techniques to promote our offerings.
Meet or exceed sales targets and objectives set by the company.
Enter and update customer information accurately in the CRM system.
Identify and escalate issues or complex inquiries to the appropriate department or supervisor.
Provide excellent customer service, demonstrating empathy, patience, and problem-solving skills.
Follow up with customers to ensure satisfaction, gather feedback, and promote customer retention.
Qualifications:
High school diploma or equivalent; college degree is a plus.
Previous experience in telemarketing, customer service, or a related role is preferred.
Excellent verbal communication skills with a clear and professional phone manner.
Strong active listening and interpersonal skills.
Ability to handle challenging customers and diffuse tense situations effectively.
Basic computer skills and familiarity with CRM systems or customer databases.
Goal-oriented mindset with a focus on achieving sales targets and customer satisfaction.
Ability to work in a fast-paced environment and handle a high volume of calls.
Strong time management and organizational skills.
Flexibility to work varying shifts, including evenings and weekends, if required.
Job Type: Full-time
Salary: ₹20,000.00 - ₹23,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Commission pay
• Performance bonus
Ability to commute/relocate:
• Thane, Thane - 400601, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Past experience in converting leads to store in Desginer store
Language:
• English (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
Responsibilities:
Handle inbound customer calls in a professional and courteous manner.
Provide accurate and detailed information about our products or services to customers.
Address customer inquiries, concerns, and complaints, striving to achieve a satisfactory resolution.
Maintain a high level of knowledge about our products, services, and promotions.
Make outbound sales calls to potential customers and follow scripts or sales techniques to promote our offerings.
Meet or exceed sales targets and objectives set by the company.
Enter and update customer information accurately in the CRM system.
Identify and escalate issues or complex inquiries to the appropriate department or supervisor.
Provide excellent customer service, demonstrating empathy, patience, and problem-solving skills.
Follow up with customers to ensure satisfaction, gather feedback, and promote customer retention.
Qualifications:
High school diploma or equivalent; college degree is a plus.
Previous experience in telemarketing, customer service, or a related role is preferred.
Excellent verbal communication skills with a clear and professional phone manner.
Strong active listening and interpersonal skills.
Ability to handle challenging customers and diffuse tense situations effectively.
Basic computer skills and familiarity with CRM systems or customer databases.
Goal-oriented mindset with a focus on achieving sales targets and customer satisfaction.
Ability to work in a fast-paced environment and handle a high volume of calls.
Strong time management and organizational skills.
Flexibility to work varying shifts, including evenings and weekends, if required.
Job Type: Full-time
Salary: ₹20,000.00 - ₹23,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Commission pay
• Performance bonus
Ability to commute/relocate:
• Thane, Thane - 400601, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Past experience in converting leads to store in Desginer store
Language:
• English (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist cum Accountant position is now open for candidates interested in the Accountant Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.