Job Description
Description
The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
About the role
This position is responsible for the provision of information to members of the public held by Council in accordance with the open access provisions under the Government Information (Public Access) Act 200+.
This position works closely with the Business Information Services Manager and communicates regularly with the Legal Services and Governance teams in the provision of Council information. The incumbent is required to co-ordinate Subpoenas and Notices to Produce across Council..
On a daily basis you will:
Coordinate requests for information from the community, orgainsations and government including the co-ordination, retrieval of documentation and preparation of Subpoenas, Notices to Produce and Court Orders served upon Council.
Respond to Customer enquiries and requests for GIPA’s, Subpoena’s, Notices to Produce and Court Orders served upon council in a professional and timely manner.
Enhance community confidence in Council services through the provision of effective access to information under the government information and Public Access Act (GIPA) and associated legislation.
Undertake research (Internal and External) and report on findings
Ensure confidentiality of sensitive issues using discretion, good judgement with the release of information.
Enter, create, maintain and extract data/information from databases, EDRMS, pathway, spread sheets including customer requests and legacy systems.
About You
The successful candidate should have previous experience at least 5 years’ experience actively working in Information Access Requests.
You will also bring:
A combination of formal GIPA training
Qualifications in Records/Information Management or equivalent experience
Thorough knowledge, understanding and application of the Government Information (Public Access) Act 200+ and the Privacy & Personal Information Protections Act 1++8.
A comprehensive understanding of the State Records Act NSW (1++8), Local Government General Authority GA3+ and International Standard ISO 1548+
A sound understanding of Electronic Document Records Management Systems (EDRMS)
What’s on offer
We are offering an attractive remuneration from $80,2+3.0+ to $88,414.84 plus 11.5% superannuation.
In addition City of Parramatta also offer excellent employee benefits which include:
A range of flexible work arrangements including hybrid WFH arrangements
14 weeks paid parental leave
Access to Long Service Leave after 5 years
Central Parramatta location (Public transport at our door, discounted parking)
Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
Learning and development opportunities
Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.
How to apply
Candidates MUST apply online.
Applications close +pm, Thursday 5th February 2026 and will not be accepted through any other medium.
The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-1+ vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.
This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
About the role
This position is responsible for the provision of information to members of the public held by Council in accordance with the open access provisions under the Government Information (Public Access) Act 200+.
This position works closely with the Business Information Services Manager and communicates regularly with the Legal Services and Governance teams in the provision of Council information. The incumbent is required to co-ordinate Subpoenas and Notices to Produce across Council..
On a daily basis you will:
Coordinate requests for information from the community, orgainsations and government including the co-ordination, retrieval of documentation and preparation of Subpoenas, Notices to Produce and Court Orders served upon Council.
Respond to Customer enquiries and requests for GIPA’s, Subpoena’s, Notices to Produce and Court Orders served upon council in a professional and timely manner.
Enhance community confidence in Council services through the provision of effective access to information under the government information and Public Access Act (GIPA) and associated legislation.
Undertake research (Internal and External) and report on findings
Ensure confidentiality of sensitive issues using discretion, good judgement with the release of information.
Enter, create, maintain and extract data/information from databases, EDRMS, pathway, spread sheets including customer requests and legacy systems.
About You
The successful candidate should have previous experience at least 5 years’ experience actively working in Information Access Requests.
You will also bring:
A combination of formal GIPA training
Qualifications in Records/Information Management or equivalent experience
Thorough knowledge, understanding and application of the Government Information (Public Access) Act 200+ and the Privacy & Personal Information Protections Act 1++8.
A comprehensive understanding of the State Records Act NSW (1++8), Local Government General Authority GA3+ and International Standard ISO 1548+
A sound understanding of Electronic Document Records Management Systems (EDRMS)
What’s on offer
We are offering an attractive remuneration from $80,2+3.0+ to $88,414.84 plus 11.5% superannuation.
In addition City of Parramatta also offer excellent employee benefits which include:
A range of flexible work arrangements including hybrid WFH arrangements
14 weeks paid parental leave
Access to Long Service Leave after 5 years
Central Parramatta location (Public transport at our door, discounted parking)
Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
Learning and development opportunities
Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.
How to apply
Candidates MUST apply online.
Applications close +pm, Thursday 5th February 2026 and will not be accepted through any other medium.
The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-1+ vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.
This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
💡 Quick Summary
Seeking a career-building opportunity? The Records Information Officer position is now open for candidates interested in the Government Job Alert sector. This role in Higgins offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
