Job Description
• Manage the business relationship between Recruitment Smart Tech and assigned client accounts; responsible for overall client satisfaction
• Understand recruitment tech solutions and be able to explain them to clients in a clear and effective manner
• Provide coaching and advice to clients on the use of Recruitment Smart Tech's solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations. Proactively share best practices;
• Develop customer advocates who can provide references, use cases, and speak positively on Recruitment Smart Tech's behalf
• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients' ongoing use and/or satisfaction with Recruitment Smart Tech's products and services
• Provide strategic updates on clients' performance to Recruitment Smart Tech Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding Recruitment Smart Tech product/service usage to maximize client success and Recruitment Smart Tech revenue growth
• Ensure maintenance contract Bachelor's degree or equivalent work experience (technical degree or masters degree a plus)
• Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
• Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients' organizational and technical challenges
• Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
• Ability to set and communicate expectations; skill in mediating and resolving problems
• Must be highly organized and able to prioritize and process a number of tasks concurrently
• Ability to build lasting relationships based on trust
• Takes ownership of customer issues and drives to resolution
• Self-motivated, strong work ethic, creative, customer-centric personality
• 5+ years of relevant experience.
• Ability to work between 12 noon to + pm IST.
• Understand recruitment tech solutions and be able to explain them to clients in a clear and effective manner
• Provide coaching and advice to clients on the use of Recruitment Smart Tech's solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations. Proactively share best practices;
• Develop customer advocates who can provide references, use cases, and speak positively on Recruitment Smart Tech's behalf
• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients' ongoing use and/or satisfaction with Recruitment Smart Tech's products and services
• Provide strategic updates on clients' performance to Recruitment Smart Tech Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding Recruitment Smart Tech product/service usage to maximize client success and Recruitment Smart Tech revenue growth
• Ensure maintenance contract Bachelor's degree or equivalent work experience (technical degree or masters degree a plus)
• Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
• Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients' organizational and technical challenges
• Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
• Ability to set and communicate expectations; skill in mediating and resolving problems
• Must be highly organized and able to prioritize and process a number of tasks concurrently
• Ability to build lasting relationships based on trust
• Takes ownership of customer issues and drives to resolution
• Self-motivated, strong work ethic, creative, customer-centric personality
• 5+ years of relevant experience.
• Ability to work between 12 noon to + pm IST.
💡 Quick Summary
Seeking a career-building opportunity? The Recruitment SMART | Customer Success Manager | HR Tech position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Ahmedabad, Gujarat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
