Job Description
Job Overview
We are seeking a dynamic and strategic District Operations & Brand Experience Manager to lead our operations across multiple locations. This leadership role requires a proactive individual with strong business acumen, excellent communication skills, and a proven track record in managing teams and driving growth.
As a District Operations & Brand Experience Manager, you’ll lead Franchise Owners and shop teams while ensuring every location delivers strong financial performance and brings the Tommy Gun’s brand to life in every guest interaction.
This is a hands-on leadership role that blends operations, coaching, and in-market brand execution.
Key Responsibilities
Operations & Performance
• Lead, coach, and develop Franchise Owners to drive performance and accountability
• Execute company programs and ensure operational consistency across all locations
• Analyze financial reports, KPIs, and trends to identify opportunities and improve results
• Develop and implement strategic plans to grow district performance
• Support staffing, scheduling, training and overall business operations
Brand & Guest Experience
• Bring the Tommy Gun’s brand to life through in-shop experience, energy, and service standards
• Coach teams on guest engagement, service flow, and delivering a world-class experience
• Conduct in-shop evaluations and provide actionable feedback
• Execute marketing campaigns, activations, and local initiatives at the shop level
• Support local marketing efforts to drive new guest visits and retention
Partnership & Leadership
• Collaborate with Marketing, Education, and Franchise Partners to align execution
• Act as the “boots on the ground” for both operations and brand standards
• Identify community partnerships, events, and local engagement opportunities
• Share insights, feedback, and wins from the field to improve future strategies
What You Bring
• 5+ years of retail, hospitality, or service-based management experience
• 1–3 years of multi-unit leadership experience (preferred)
• Strong financial and operational acumen
• Experience in brand execution, marketing, or customer experience is an asset
• Proven leadership ability with a track record of developing teams
• Excellent communication and relationship-building skills
• Highly organized with the ability to manage multiple priorities
• Valid driver’s license and willingness to travel (including occasional overnight stays)
• Flexible availability (evenings and weekends as needed)
What Makes You a Great Fit
• You’re both results-driven and experience-focused
• You can balance big-picture strategy with hands-on execution
• You thrive in a fast-paced, multi-location environment
• You bring energy, accountability, and a passion for developing people
What We Offer
• Growth opportunities within a rapidly expanding brand
• A high-energy, team-oriented culture
• The opportunity to directly impact both business performance and brand experience
• Competitive salary
• While we are currently reviewing benefit options, we hope to provide them in due course
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Work Location: On the road
We are seeking a dynamic and strategic District Operations & Brand Experience Manager to lead our operations across multiple locations. This leadership role requires a proactive individual with strong business acumen, excellent communication skills, and a proven track record in managing teams and driving growth.
As a District Operations & Brand Experience Manager, you’ll lead Franchise Owners and shop teams while ensuring every location delivers strong financial performance and brings the Tommy Gun’s brand to life in every guest interaction.
This is a hands-on leadership role that blends operations, coaching, and in-market brand execution.
Key Responsibilities
Operations & Performance
• Lead, coach, and develop Franchise Owners to drive performance and accountability
• Execute company programs and ensure operational consistency across all locations
• Analyze financial reports, KPIs, and trends to identify opportunities and improve results
• Develop and implement strategic plans to grow district performance
• Support staffing, scheduling, training and overall business operations
Brand & Guest Experience
• Bring the Tommy Gun’s brand to life through in-shop experience, energy, and service standards
• Coach teams on guest engagement, service flow, and delivering a world-class experience
• Conduct in-shop evaluations and provide actionable feedback
• Execute marketing campaigns, activations, and local initiatives at the shop level
• Support local marketing efforts to drive new guest visits and retention
Partnership & Leadership
• Collaborate with Marketing, Education, and Franchise Partners to align execution
• Act as the “boots on the ground” for both operations and brand standards
• Identify community partnerships, events, and local engagement opportunities
• Share insights, feedback, and wins from the field to improve future strategies
What You Bring
• 5+ years of retail, hospitality, or service-based management experience
• 1–3 years of multi-unit leadership experience (preferred)
• Strong financial and operational acumen
• Experience in brand execution, marketing, or customer experience is an asset
• Proven leadership ability with a track record of developing teams
• Excellent communication and relationship-building skills
• Highly organized with the ability to manage multiple priorities
• Valid driver’s license and willingness to travel (including occasional overnight stays)
• Flexible availability (evenings and weekends as needed)
What Makes You a Great Fit
• You’re both results-driven and experience-focused
• You can balance big-picture strategy with hands-on execution
• You thrive in a fast-paced, multi-location environment
• You bring energy, accountability, and a passion for developing people
What We Offer
• Growth opportunities within a rapidly expanding brand
• A high-energy, team-oriented culture
• The opportunity to directly impact both business performance and brand experience
• Competitive salary
• While we are currently reviewing benefit options, we hope to provide them in due course
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Work Location: On the road
💡 Quick Summary
Seeking a career-building opportunity? The Regional Experience & Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
