Regional Head-Business Banking

Job description
Job RequirementsJob DescriptionJob Title Regional ManagerPlace of Work
MumbaiBusiness Unit
Retail BankingFunction Business BankingJob PurposeThe role entails scaling up the business for the KCC business for the designated region by developing strategies to expand the existing products
channels
segments and customer base by delivering banking needs to the customers in the most cost efficient and technology effective manner
It includes building up teams
systems
process and culture amenable to the scale and consistency of delivery
Role will closely collaborate with Retail team
Product Head
Operations
Sales
IT
Credit
BIU for same
This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs
ResponsibilitiesRoles
Responsibilities
Grow the AUM base for KCC business solutions and ensure that the overall revenue
cost
profitability and portfolio quality targets are metLead and direct the State Heads by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansionCollaborate with the Product Head
KCC to ensure that the customers are offered the best in class solutions funding
multifunding requirements and key DSTs are appropriately incentivized
Design channel mix strategy and develop constructive relationships with Digital marketplace partners and key alliancesDesign a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choiceOversee distribution channel success through RM training
enablement
integration of alliance channels
improved TAT
focused intervention on low productivity locations etc
Ensure the successful adoption of internal compliances
regulatory framework across the businessCollaborate with the Head of Collections to drive down the net credit loss and delinquency metrics Manage and improve the customer journey and partner experience to differentiate the bank from competitionCollaborate with other departments and functions to provide best
in
class products and service offerings to the customerManagerial
Leadership ResponsibilitiesMentor and coach senior team members to percolate ethos of customer centricity
innovation
compliance and integrityCreate environment for team to focus on automation and digital enablement to fulfil customers needs holisticallyAttract
retain best
in class talent to meet Banks rapid growth target
Educational QualificationsGraduate
AnyPost Graduate MBA FinanceExperience18
Years in KCC business banking