Job Description
Software Support Analyst Role at {company}
Are you looking for a software support role that will make a significant impact on customer experience? We are currently expanding our Software Support team and seeking an additional team member who values the client experience.
Our SaaS organization provides innovative solutions for healthcare organizations across the UK. Our award-winning software has won multiple awards, and our team has been recognized as one of the best in the industry and a great place to work.
Job Description:
Provide exceptional support for product and customer queries, ensuring an outstanding customer experience.
Work collaboratively with other teams in the Belfast office or remotely, depending on your preference.
Contribute to a carefully balanced rota covering days, evenings, and weekends, requiring flexibility and a willingness to learn and develop within the role.
Your Skills & Aspirations:
Minimum 1 year experience in supporting a SaaS product or technical application.
Effective communication skills, attention to detail, and ability to prioritize and tier tasks accordingly.
Passion for technology and willingness to learn and develop within the role.
Why Work with Us?
Award-winning tech business with a unique culture and commitment to employee well-being.
Private healthcare, 10% bonus, career development opportunities, and L&D budget.
35 days annual leave and flexible working arrangements, including remote options.
What We Offer:
Meaningful Tech for Good SaaS product.
Opportunities for career growth and professional development.
Flexible working arrangements, including remote options.
Are you looking for a software support role that will make a significant impact on customer experience? We are currently expanding our Software Support team and seeking an additional team member who values the client experience.
Our SaaS organization provides innovative solutions for healthcare organizations across the UK. Our award-winning software has won multiple awards, and our team has been recognized as one of the best in the industry and a great place to work.
Job Description:
Provide exceptional support for product and customer queries, ensuring an outstanding customer experience.
Work collaboratively with other teams in the Belfast office or remotely, depending on your preference.
Contribute to a carefully balanced rota covering days, evenings, and weekends, requiring flexibility and a willingness to learn and develop within the role.
Your Skills & Aspirations:
Minimum 1 year experience in supporting a SaaS product or technical application.
Effective communication skills, attention to detail, and ability to prioritize and tier tasks accordingly.
Passion for technology and willingness to learn and develop within the role.
Why Work with Us?
Award-winning tech business with a unique culture and commitment to employee well-being.
Private healthcare, 10% bonus, career development opportunities, and L&D budget.
35 days annual leave and flexible working arrangements, including remote options.
What We Offer:
Meaningful Tech for Good SaaS product.
Opportunities for career growth and professional development.
Flexible working arrangements, including remote options.
💡 Quick Summary
Seeking a career-building opportunity? The Remote Software Support Analyst position is now open for candidates interested in the Government Job Alert sector. This role in Airfield Industrial Estate offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
