Job Description
Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
The Retail Multi-Unit Manager provides operational leadership at Houston-Bush International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for customer service, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $65,000 - 76,000.00 plus bonus opportunities!
Key Responsibilities:
• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Ensure accurate ordering, receiving, and stocking of merchandise, train teams on proper inventory procedures.
• Oversee all planogram execution, visual merchandising standards, and seasonal resets.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Resolve escalated customer and associate issues using sound judgment.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
• Minimum 6 years of retail operations experience, 2 years in multi-unit leadership roles.
• Success managing up to $10M revenue portfolios and leading teams.
• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planograms, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Familiar with category management, retail space optimization, and merchandising strategies.
• Drives execution across multiple stores to achieve financial and service goals.
• Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus - Ensures superior service and brand compliance across all locations
Schedule & Reporting
• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.
The Retail Multi-Unit Manager provides operational leadership at Houston-Bush International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for customer service, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $65,000 - 76,000.00 plus bonus opportunities!
Key Responsibilities:
• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Ensure accurate ordering, receiving, and stocking of merchandise, train teams on proper inventory procedures.
• Oversee all planogram execution, visual merchandising standards, and seasonal resets.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Resolve escalated customer and associate issues using sound judgment.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
• Minimum 6 years of retail operations experience, 2 years in multi-unit leadership roles.
• Success managing up to $10M revenue portfolios and leading teams.
• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planograms, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Familiar with category management, retail space optimization, and merchandising strategies.
• Drives execution across multiple stores to achieve financial and service goals.
• Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus - Ensures superior service and brand compliance across all locations
Schedule & Reporting
• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.
💡 Quick Summary
Seeking a career-building opportunity? The Retail Multi Unit Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
