Job Description
POP MART (09992.HK), founded in 2010, is a renowned company in the trend culture and entertainment industry. Focused on intellectual property (IP), POP MART has established a comprehensive platform for creative incubation and IP management, empowering global creators while delivering innovative products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, crafting popular character IPs through a robust IP development and operation system. Iconic IPs in our portfolio include MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART consistently leads trends in consumer culture.
As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops in more than 30 countries and regions. Through various cross-border e-commerce platforms, we have reached audiences in over 90 countries and regions, bringing joy to young consumers globally.
Opportunity Overview:
The Retail Operations Coordinator is a vital role that connects the operations team at HQ with our store and field teams. This position focuses on implementing Standard Operating Procedures (SOPs) developed by the Retail Operations Manager and gathering insights from the field to enhance operational processes. If you are detail-oriented, thrive in organized environments, and are passionate about optimizing retail operations, this role is for you.
Our office policy requires working on-site five days a week, fostering collaboration, connection, and a strong team culture. At POP MART, we maintain a high-trust environment, encouraging employees to make decisions that support both team and business objectives.
What You Will Achieve
SOP Implementation & Rollout
• Assist in the rollout of new and revised SOPs to store teams, ensuring clear communication and understanding at the store level.
• Follow up with store teams post-rollout to confirm SOP adoption and identify areas needing additional support or resources.
• Create user-friendly implementation toolkits (checklists, quick reference guides, FAQs) that help store associates apply SOPs in their daily tasks.
• Coordinate with store managers and field leaders to organize SOP training sessions and track training completion.
Field Feedback & Process Improvement
• Act as the primary channel for feedback between stores and the HQ operations team, gathering real-time insights on operational effectiveness.
• Conduct store visits and operational evaluations to monitor SOP adherence and collect qualitative feedback from store teams.
• Document recurring operational challenges and escalate patterns to the Retail Operations Manager with supporting observations.
• Assist in testing revised SOPs in pilot stores, gathering structured feedback during trial periods.
Compliance Monitoring & Store Support
• Perform routine compliance checks to assess store adherence to operational standards and SOPs.
• Provide immediate coaching to store teams when deviations from procedure are observed.
• Track and report compliance findings using standardized templates, escalating critical issues as needed.
• Support new store openings through on-site operational setup, orientation, and SOP reviews.
Communication & Coordination
• Help draft communications for stores regarding operational updates, procedure changes, and compliance reminders.
• Maintain organized records of SOP rollout status, training completion, and compliance audit results.
• Coordinate with store managers to ensure operational issues are resolved quickly and documented.
What You Will Need
Education & Experience
• Associate or bachelor's degree in Business, Operations, Retail Management, or a related field, or equivalent practical experience.
• 1-3 years of experience in retail operations, store management, or operational support roles.
• Experience with SOPs or process documentation, particularly in implementation or training capacities.
• Prior experience in a multi-store retail or corporate environment is a plus.
Technical Skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable creating checklists, trackers, and simple reports.
• Able to draft clear and organized written communications aimed at store-level audiences.
• Familiarity with retail operations tools (POS systems, scheduling platforms) is preferred.
Core Competencies
• Detail-oriented and diligent in execution, ensuring consistency in the implementation process.
• Able to clearly explain operational procedures to both frontline associates and managers.
• Enjoy spending time in stores, observing operations, and cultivating relationships with store teams.
• Effectively collaborates with both HQ and store-level stakeholders, comfortable communicating questions and concerns.
• Demonstrates accountability by following through on commitments and keeping stakeholders informed.
Physical Requirements
• Must be able to remain in a stationary position for extended periods while operating a computer or other office equipment.
• Occasional lifting or moving of items weighing up to 25 pounds may be necessary.
• Must be able to travel to store locations for field visits and new store openings.
What We Offer
• Market-competitive compensation packages including 401(k), health insurance, paid time off, sick leave, and family leave.
• Growth opportunities through on-the-job training and a clear advancement path towards the Retail Operations Manager level.
• Career development exposure to end-to-end retail operations within a fast-growing global brand.
• This job posting outlines the critical responsibilities and requirements of the position, but additional duties may be assigned as necessary.
For applicants in applicable areas: POP MART conducts background checks after a conditional offer and considers qualified applicants with criminal histories in accordance with local laws.
Reasonable Accommodation
POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. To enable individuals with disabilities to perform essential functions, accommodations may be arranged upon request.
POP MART Americas encourages applications from candidates with disabilities. Accommodations are available during the selection process upon request.
Pay Range Details
The provided pay ranges comply with state-specific laws and may vary by location based on job-related factors. This position may also be eligible for a company incentive program.
• POP MART is committed to equal pay initiatives and will not inquire about candidates' current or past salaries.
• *Application data will be treated confidentially and used strictly for selection purposes.
Equal Employment Opportunity
POP MART values a safe, inclusive, and respectful workplace. We are proud to offer equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, gender identity and expression, national origin, marital status, age, disability, genetic information, military status, ****** orientation, or any other protected characteristic established by law.
POP MART identifies and nurtures emerging artists and designers worldwide, crafting popular character IPs through a robust IP development and operation system. Iconic IPs in our portfolio include MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART consistently leads trends in consumer culture.
As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops in more than 30 countries and regions. Through various cross-border e-commerce platforms, we have reached audiences in over 90 countries and regions, bringing joy to young consumers globally.
Opportunity Overview:
The Retail Operations Coordinator is a vital role that connects the operations team at HQ with our store and field teams. This position focuses on implementing Standard Operating Procedures (SOPs) developed by the Retail Operations Manager and gathering insights from the field to enhance operational processes. If you are detail-oriented, thrive in organized environments, and are passionate about optimizing retail operations, this role is for you.
Our office policy requires working on-site five days a week, fostering collaboration, connection, and a strong team culture. At POP MART, we maintain a high-trust environment, encouraging employees to make decisions that support both team and business objectives.
What You Will Achieve
SOP Implementation & Rollout
• Assist in the rollout of new and revised SOPs to store teams, ensuring clear communication and understanding at the store level.
• Follow up with store teams post-rollout to confirm SOP adoption and identify areas needing additional support or resources.
• Create user-friendly implementation toolkits (checklists, quick reference guides, FAQs) that help store associates apply SOPs in their daily tasks.
• Coordinate with store managers and field leaders to organize SOP training sessions and track training completion.
Field Feedback & Process Improvement
• Act as the primary channel for feedback between stores and the HQ operations team, gathering real-time insights on operational effectiveness.
• Conduct store visits and operational evaluations to monitor SOP adherence and collect qualitative feedback from store teams.
• Document recurring operational challenges and escalate patterns to the Retail Operations Manager with supporting observations.
• Assist in testing revised SOPs in pilot stores, gathering structured feedback during trial periods.
Compliance Monitoring & Store Support
• Perform routine compliance checks to assess store adherence to operational standards and SOPs.
• Provide immediate coaching to store teams when deviations from procedure are observed.
• Track and report compliance findings using standardized templates, escalating critical issues as needed.
• Support new store openings through on-site operational setup, orientation, and SOP reviews.
Communication & Coordination
• Help draft communications for stores regarding operational updates, procedure changes, and compliance reminders.
• Maintain organized records of SOP rollout status, training completion, and compliance audit results.
• Coordinate with store managers to ensure operational issues are resolved quickly and documented.
What You Will Need
Education & Experience
• Associate or bachelor's degree in Business, Operations, Retail Management, or a related field, or equivalent practical experience.
• 1-3 years of experience in retail operations, store management, or operational support roles.
• Experience with SOPs or process documentation, particularly in implementation or training capacities.
• Prior experience in a multi-store retail or corporate environment is a plus.
Technical Skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable creating checklists, trackers, and simple reports.
• Able to draft clear and organized written communications aimed at store-level audiences.
• Familiarity with retail operations tools (POS systems, scheduling platforms) is preferred.
Core Competencies
• Detail-oriented and diligent in execution, ensuring consistency in the implementation process.
• Able to clearly explain operational procedures to both frontline associates and managers.
• Enjoy spending time in stores, observing operations, and cultivating relationships with store teams.
• Effectively collaborates with both HQ and store-level stakeholders, comfortable communicating questions and concerns.
• Demonstrates accountability by following through on commitments and keeping stakeholders informed.
Physical Requirements
• Must be able to remain in a stationary position for extended periods while operating a computer or other office equipment.
• Occasional lifting or moving of items weighing up to 25 pounds may be necessary.
• Must be able to travel to store locations for field visits and new store openings.
What We Offer
• Market-competitive compensation packages including 401(k), health insurance, paid time off, sick leave, and family leave.
• Growth opportunities through on-the-job training and a clear advancement path towards the Retail Operations Manager level.
• Career development exposure to end-to-end retail operations within a fast-growing global brand.
• This job posting outlines the critical responsibilities and requirements of the position, but additional duties may be assigned as necessary.
For applicants in applicable areas: POP MART conducts background checks after a conditional offer and considers qualified applicants with criminal histories in accordance with local laws.
Reasonable Accommodation
POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. To enable individuals with disabilities to perform essential functions, accommodations may be arranged upon request.
POP MART Americas encourages applications from candidates with disabilities. Accommodations are available during the selection process upon request.
Pay Range Details
The provided pay ranges comply with state-specific laws and may vary by location based on job-related factors. This position may also be eligible for a company incentive program.
• POP MART is committed to equal pay initiatives and will not inquire about candidates' current or past salaries.
• *Application data will be treated confidentially and used strictly for selection purposes.
Equal Employment Opportunity
POP MART values a safe, inclusive, and respectful workplace. We are proud to offer equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, gender identity and expression, national origin, marital status, age, disability, genetic information, military status, ****** orientation, or any other protected characteristic established by law.
💡 Quick Summary
Seeking a career-building opportunity? The Retail Operations Coordinator position is now open for candidates interested in the Operations Executive Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
