Job Description
About the Role:
We are looking for a highly organized, detail-driven Retail Operations & RQ4 Systems Administrator to support our leadership team and strengthen the operational backbone of our wireless retail business.
This role is ideal for someone who knows RQ4 inside and out, understands how inventory, reporting, and financial accuracy connect, and enjoys building clean, efficient systems that make a business run better.
You will work closely with ownership and our 2IC to ensure our data, reporting, and operational workflows are accurate, optimized, and scalable.
This is not a customer-facing sales role — it’s a behind-the-scenes impact role that directly supports profitability, accountability, and clarity.
What You’ll Be Responsible For:
RQ4 / POS Ownership• Act as the internal expert on RQ4 (RetailIQ-IQMetrix) specifically for mobile phone POS applications.
Ensure product setup, SKUs, pricing, promotions, and inventory logic are accurate
Identify and fix process gaps causing inventory or reporting errors
Support clean month-end, cycle counts, and inventory reconciliation
Help improve how RQ4 is used across locations (efficiency, consistency, accuracy)
Reporting & Insights• Build and maintain reports for leadership (sales, margins, inventory, performance trends)
Translate raw data into clear, usable insights
Support decision-making by identifying inconsistencies or opportunities in the numbers
Administrative & Executive Support• Provide structured administrative support to ownership and 2IC
Help manage documentation, SOPs, and internal workflows
Support projects related to operations, reporting, and process improvement
Process Improvement• Identify inefficiencies and recommend better ways of doing things
Help standardize how data and systems are used across locations
Support system cleanup and long-term scalability
What We’re Looking For:
Required
Strong experience with RQ4 (RetailIQ) in a wireless retail environment
High attention to detail and comfort working with numbers and systems
Strong organizational and documentation skills
Comfortable working independently and taking ownership
Clear communicator who can support leadership without needing constant direction
Nice to Have
Experience in multi-location retail
Familiarity with TELUS/Koodo environments
Experience supporting executives or leadership teams
Process improvement or operations background
This Role Is NOT For You If…:
You prefer constant customer interaction
You don’t enjoy digging into systems and fixing inefficiencies
You dislike structure, documentation, or accountability
You want a loosely defined role with minimal responsibility
Why Join Us:
Work directly with ownership and leadership
Play a key role in strengthening and scaling a growing business
Your work will have real, visible impact
Stable, professional environment with clear expectations
How to Apply:Submit your resume and a brief note explaining:
Your experience with RQ4
Why you’re a strong fit for an operations-focused role
We are looking for a highly organized, detail-driven Retail Operations & RQ4 Systems Administrator to support our leadership team and strengthen the operational backbone of our wireless retail business.
This role is ideal for someone who knows RQ4 inside and out, understands how inventory, reporting, and financial accuracy connect, and enjoys building clean, efficient systems that make a business run better.
You will work closely with ownership and our 2IC to ensure our data, reporting, and operational workflows are accurate, optimized, and scalable.
This is not a customer-facing sales role — it’s a behind-the-scenes impact role that directly supports profitability, accountability, and clarity.
What You’ll Be Responsible For:
RQ4 / POS Ownership• Act as the internal expert on RQ4 (RetailIQ-IQMetrix) specifically for mobile phone POS applications.
Ensure product setup, SKUs, pricing, promotions, and inventory logic are accurate
Identify and fix process gaps causing inventory or reporting errors
Support clean month-end, cycle counts, and inventory reconciliation
Help improve how RQ4 is used across locations (efficiency, consistency, accuracy)
Reporting & Insights• Build and maintain reports for leadership (sales, margins, inventory, performance trends)
Translate raw data into clear, usable insights
Support decision-making by identifying inconsistencies or opportunities in the numbers
Administrative & Executive Support• Provide structured administrative support to ownership and 2IC
Help manage documentation, SOPs, and internal workflows
Support projects related to operations, reporting, and process improvement
Process Improvement• Identify inefficiencies and recommend better ways of doing things
Help standardize how data and systems are used across locations
Support system cleanup and long-term scalability
What We’re Looking For:
Required
Strong experience with RQ4 (RetailIQ) in a wireless retail environment
High attention to detail and comfort working with numbers and systems
Strong organizational and documentation skills
Comfortable working independently and taking ownership
Clear communicator who can support leadership without needing constant direction
Nice to Have
Experience in multi-location retail
Familiarity with TELUS/Koodo environments
Experience supporting executives or leadership teams
Process improvement or operations background
This Role Is NOT For You If…:
You prefer constant customer interaction
You don’t enjoy digging into systems and fixing inefficiencies
You dislike structure, documentation, or accountability
You want a loosely defined role with minimal responsibility
Why Join Us:
Work directly with ownership and leadership
Play a key role in strengthening and scaling a growing business
Your work will have real, visible impact
Stable, professional environment with clear expectations
How to Apply:Submit your resume and a brief note explaining:
Your experience with RQ4
Why you’re a strong fit for an operations-focused role
💡 Quick Summary
Seeking a career-building opportunity? The Retail Operations & RQ4 Systems Administrator (Wireless Retail-Ottawa) position is now open for candidates interested in the Operations Executive Jobs sector. This role in Stittsville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
