Job Description
At UniFirst Canada, we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role.
What Your Role Entails:
Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.
Core Competencies:
Customer-Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction. You understand that the customer experience is at the heart of everything we do.
Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision. You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally.
Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity. You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service. Your consistency and teamwork help drive success every day.
Why You’ll Enjoy This Role:
Every day is different: Whether you're training, riding along, or covering a route, no two days look the same.
A path to career growth: This position is your gateway to a full-time commissioned Route Service Representative role.
Make a direct impact: You’ll be out in the field supporting our customers face-to-face.
Qualifications
What You Bring to UniFirst
Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
Educational Requirements: High school diploma or CAEC is required.
Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
Competitive Compensation: Competitive wage starting at $1,100/week, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst Canada for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, ****** orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Equity, Inclusion and Accessibility
UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.
We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, *** (including pregnancy), ****** orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.
Accommodation During Recruitment
UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation, please contact TalentAcquisition@unifirst.com or call 800-XXXXXX. We will work with you to meet your needs in accordance with applicable legislation.
Candidate Safety and Privacy
UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.
What Your Role Entails:
Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.
Core Competencies:
Customer-Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction. You understand that the customer experience is at the heart of everything we do.
Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision. You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally.
Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity. You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service. Your consistency and teamwork help drive success every day.
Why You’ll Enjoy This Role:
Every day is different: Whether you're training, riding along, or covering a route, no two days look the same.
A path to career growth: This position is your gateway to a full-time commissioned Route Service Representative role.
Make a direct impact: You’ll be out in the field supporting our customers face-to-face.
Qualifications
What You Bring to UniFirst
Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
Educational Requirements: High school diploma or CAEC is required.
Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
Competitive Compensation: Competitive wage starting at $1,100/week, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst Canada for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, ****** orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Equity, Inclusion and Accessibility
UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.
We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, *** (including pregnancy), ****** orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.
Accommodation During Recruitment
UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation, please contact TalentAcquisition@unifirst.com or call 800-XXXXXX. We will work with you to meet your needs in accordance with applicable legislation.
Candidate Safety and Privacy
UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.
💡 Quick Summary
Seeking a career-building opportunity? The Route Trainee - Ottawa - UniFirst Canada position is now open for candidates interested in the Customer Care sector. This role in Kanata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.