Job Description
Additional Information
Job Number2600XXXXXX
Job CategorySales & Marketing
LocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Sales Executive
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
This role is responsible for prospecting and converting events with a strong focus on group and catering. From initial client contact to contracting the event, the Sales Executive is accountable for booking group and local business, before then handing over the event to the Event Planning Team to manage.
Reporting to the Director of Sales & Distribution, this role will focus on conversion to ensure the hotel is the market leader on the Gold Coast. This role directly drives revenue and increases market share across the segments of rooms, F&B, group, spa and other revenue generating sources in line with hotel strategy.
Critical responsibilities:
Handle incoming target revenue potential leads and enquires from all channels, including but not limited to telephone, email, Cvent, and other third party RFP sites for both residential (guestrooms attached to the event booking) and non-residential events (leads with nine or less guestrooms attached to the event booking) for the hotels event spaces and partial or total exclusive use group bookings of the hotels food and beverage venues.
Ensure accurate data entry with regards to function diary
Possess thorough knowledge of the hotel, the property, spaces, capacity, concept/food style (menus)
Quote rates and availability that are in line with function space selling guidelines and are aimed at winning the business and to achieve the targeted conversion rate
Lead memorable and tailor-made Site Inspections and Client Entertainment (including when required, menu tastings) to ensure prospect leads are converted to definite and in accordance with hotel policies (this may involve time outside of normal business working hours and familiarisation weekends)
Respond and acknowledge all incoming enquiries within a 90 minute response time and send a formal proposal within 24 hours
For all leads, ensure that complete and accurate booking and contact information is recorded in CITY along with records of all client communications and correspondence, including source code and market segment information, according to CITY Audit standards
Actively promote Marriott Bonvoy and affiliated offers during the proposal process
Conduct sales calls to qualify and prospect for new business in line with weekly KPI targets
Conduct post-event follow up calls to prospect for repeat bookings
Prepare and issue event contracts on a timely basis and to agreed standards, along with deposit requests and ensure that contracts and any required deposits are returned by the agreed option dates
Successful Candidates will have:
2 year of Sales experience - Ideally with hospitality industry experience
High school diploma or G.E.D. equivalent.
Systems proficiency including
Technically capable, excellent communicator, and a desire to improve processes.
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number2600XXXXXX
Job CategorySales & Marketing
LocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Sales Executive
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
This role is responsible for prospecting and converting events with a strong focus on group and catering. From initial client contact to contracting the event, the Sales Executive is accountable for booking group and local business, before then handing over the event to the Event Planning Team to manage.
Reporting to the Director of Sales & Distribution, this role will focus on conversion to ensure the hotel is the market leader on the Gold Coast. This role directly drives revenue and increases market share across the segments of rooms, F&B, group, spa and other revenue generating sources in line with hotel strategy.
Critical responsibilities:
Handle incoming target revenue potential leads and enquires from all channels, including but not limited to telephone, email, Cvent, and other third party RFP sites for both residential (guestrooms attached to the event booking) and non-residential events (leads with nine or less guestrooms attached to the event booking) for the hotels event spaces and partial or total exclusive use group bookings of the hotels food and beverage venues.
Ensure accurate data entry with regards to function diary
Possess thorough knowledge of the hotel, the property, spaces, capacity, concept/food style (menus)
Quote rates and availability that are in line with function space selling guidelines and are aimed at winning the business and to achieve the targeted conversion rate
Lead memorable and tailor-made Site Inspections and Client Entertainment (including when required, menu tastings) to ensure prospect leads are converted to definite and in accordance with hotel policies (this may involve time outside of normal business working hours and familiarisation weekends)
Respond and acknowledge all incoming enquiries within a 90 minute response time and send a formal proposal within 24 hours
For all leads, ensure that complete and accurate booking and contact information is recorded in CITY along with records of all client communications and correspondence, including source code and market segment information, according to CITY Audit standards
Actively promote Marriott Bonvoy and affiliated offers during the proposal process
Conduct sales calls to qualify and prospect for new business in line with weekly KPI targets
Conduct post-event follow up calls to prospect for repeat bookings
Prepare and issue event contracts on a timely basis and to agreed standards, along with deposit requests and ensure that contracts and any required deposits are returned by the agreed option dates
Successful Candidates will have:
2 year of Sales experience - Ideally with hospitality industry experience
High school diploma or G.E.D. equivalent.
Systems proficiency including
Technically capable, excellent communicator, and a desire to improve processes.
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Sales Executive position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Surfers Paradise offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
