Job Description
Description
Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults and children living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
An exciting position of Scheduling/Rostering Officer has become available for a motivated and passionate individual wanting to further their career.
About the Role
In the capacity of Rostering Coordinator, you will be a responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.
The role will include:
Answering phone calls and assisting with client and stakeholder enquiries
Scheduling of support staff and ensuring all client services are filled in a timely manner
Using a software program to enter service details/Service booking on VisualCare
Develop rosters to achieve efficiency and maximise the use of resources
Utilise workforce to cover shift shortfalls
Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
Ensure compliance with all relevant legislation, standards, and regulations
We serve people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability, so empathy is a must!!
We liaise with brokers, other referral sources, staff members, carers, clients and their families
Providing assistance with a high volume of inbound and outbound calls
Complete rostering tasks within designated timeframe
Ensure all client’s contact is managed in an empathetic, friendly, engaging and patient manner to quickly build rapport, trust, and confidence with your stakeholders.
Why Join Us?
We are happy to pay a very attractive salary package to the right candidate
Rewards and Recognition Programmes (Bonuses and Awards)
Ongoing training and Professional Development
Flexible working conditions to fit in with your routine and offer a healthy work-life balance
Rewarding role in providing care to those who need it!
Exceptional working environment
Inclusive, passionate and supportive team. Happiness thrives on diversity and so do we.
Monthly events with snacks and drinks
Job Type: Full-time
Work Location: In person - Dee Why
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
Professional development assistance
Schedule:
Monday to Friday
On call
Qualifications
Requirements:
Demonstrated experience in a similar high-volume staff rostering and scheduling role
Demonstrated knowledge and understanding of rostering and scheduling processes
Relevant tertiary office management qualification -Desirable
Understanding of this industry relations, awards, agreements and how they impact on rosters is a plus
CERT III in home and community care, aged care or disability care is a plus
Experience using VisualCare or similar rostering and scheduling software is highly regarded.
Exceptional communication skills, both written and verbal
Demonstrated integrity, professionalism, and high level of resilience
Strong planning and organisation skills with good attention to detail with data entry
Moderate competency in Microsoft Office skills.
Preferred Skills
A successful candidate will have the following:
Ability to provide exceptional support to our carers when they need assistance with anything related to our external clients - Empathy is essential!!!
A passion for respectfully empowering and caring for people.
Able to work as part of a team.
Willingness to participate in further training and education opportunities.
Problem solving, negotiation and conflict resolution skills
Establishes and maintains effective communication and harmonious working relationships.
Systems orientated.
Detail-oriented.
Updates knowledge and skills by pursuing continuing professional development.
Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults and children living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
An exciting position of Scheduling/Rostering Officer has become available for a motivated and passionate individual wanting to further their career.
About the Role
In the capacity of Rostering Coordinator, you will be a responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.
The role will include:
Answering phone calls and assisting with client and stakeholder enquiries
Scheduling of support staff and ensuring all client services are filled in a timely manner
Using a software program to enter service details/Service booking on VisualCare
Develop rosters to achieve efficiency and maximise the use of resources
Utilise workforce to cover shift shortfalls
Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
Ensure compliance with all relevant legislation, standards, and regulations
We serve people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability, so empathy is a must!!
We liaise with brokers, other referral sources, staff members, carers, clients and their families
Providing assistance with a high volume of inbound and outbound calls
Complete rostering tasks within designated timeframe
Ensure all client’s contact is managed in an empathetic, friendly, engaging and patient manner to quickly build rapport, trust, and confidence with your stakeholders.
Why Join Us?
We are happy to pay a very attractive salary package to the right candidate
Rewards and Recognition Programmes (Bonuses and Awards)
Ongoing training and Professional Development
Flexible working conditions to fit in with your routine and offer a healthy work-life balance
Rewarding role in providing care to those who need it!
Exceptional working environment
Inclusive, passionate and supportive team. Happiness thrives on diversity and so do we.
Monthly events with snacks and drinks
Job Type: Full-time
Work Location: In person - Dee Why
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
Professional development assistance
Schedule:
Monday to Friday
On call
Qualifications
Requirements:
Demonstrated experience in a similar high-volume staff rostering and scheduling role
Demonstrated knowledge and understanding of rostering and scheduling processes
Relevant tertiary office management qualification -Desirable
Understanding of this industry relations, awards, agreements and how they impact on rosters is a plus
CERT III in home and community care, aged care or disability care is a plus
Experience using VisualCare or similar rostering and scheduling software is highly regarded.
Exceptional communication skills, both written and verbal
Demonstrated integrity, professionalism, and high level of resilience
Strong planning and organisation skills with good attention to detail with data entry
Moderate competency in Microsoft Office skills.
Preferred Skills
A successful candidate will have the following:
Ability to provide exceptional support to our carers when they need assistance with anything related to our external clients - Empathy is essential!!!
A passion for respectfully empowering and caring for people.
Able to work as part of a team.
Willingness to participate in further training and education opportunities.
Problem solving, negotiation and conflict resolution skills
Establishes and maintains effective communication and harmonious working relationships.
Systems orientated.
Detail-oriented.
Updates knowledge and skills by pursuing continuing professional development.
💡 Quick Summary
Seeking a career-building opportunity? The Scheduling Coordinator position is now open for candidates interested in the Legal Jobs sector. This role in Dee Why offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
