Scheduling & Special Benefits Team Administrator

Job description
Discover better with a career at Capita.

We’re helping people unlock their value and potential, giving them access to a huge range of unique and diverse opportunities, which offer real career progression.

This is our purpose, and it defines our very existence. We provide an inclusive and diverse environment for our people to thrive, develop and realise their true potential. Whoever you are and whatever your background, we want you to be yourself.

Our commitment to finding better solutions for our clients has seen us become one of the UK’s leading providers of consulting, digital services, and software.

Our purpose is your purpose and, together, we can drive real change. You’ll have the opportunity to work on, and make meaningful contributions to, a range of exciting and diverse projects. It’s time to discover where you fit in.

We're proud to work with the Department for Communities (DfC) for the provision of the Work Capability Assessments (WCA) service.

The Work Capability Assessment was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market.

Capita pride themselves on delivering the WCA service to the highest standards.

Job description

We are now looking for Enquiry Centre Advisors to join our expanding Scheduling & Special Benefits Team Administrative team on a part time, permanent basis.

Salary: Starting £18,720 for 30hrs per week

Part time – Minimum 30hrs per week working 3 weekdays from 11.30am – 8pm and every Saturday +am – 5pm

This is a non-sales environment, where you would be speaking to claimants on inbound and outbound calls. This role will also include some administrative tasks.

You will be based at your UK home address with an assigned office at Alfred Street, Belfast, which you will attend as agreed with your manager.

Initial training will take place in our Alfred Street office between 8.30am – 5pm 4 days per week and you will receive full pay for training. After training you will have the opportunity to work from home.

Our Scheduling & Special Benefits Team are responsible for resolving both simple and complex issues for a whole range of customers as well as completing back office administrative tasks.?

It is anticipated that the Enquiry Centre Advisor will spend 50% of their time carrying out call centre activities and 50% of their time in development activities.? These percentages may vary if business or operational priorities change.

Key Accountabilities:
• Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality.
• Accurate data inputting with attention to detail for completion of back office administrative tasks.
• Any other duties that may be deemed necessary by the business to ensure successful deliver of the WCA service.

Qualifications
• Good listening skills – Able to understand customer problems and give clear and concise explanations.
• The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
• The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
• Polite and professional telephone manner, showing respect and empathy to callers.
• Genuine enthusiasm for customer service.
• Good time management.
• High attention to detail and accurate data inputting.
• Be adaptable to change in a constantly shifting environment.

All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check.

Benefits:
• Starting salary £18,720 for 30hrs per week
• 35 days paid holiday pro rata (25?days annual leave plus 10 statutory holidays)
• Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown).
• Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Employee assistance programme – 24/7 support and advice on personal or work matters.

We’re an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you.?For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on or ?.

Skills:
Telephone Skills Customer Service Teamwork Accuracy Attention to detail IT Skills Administrator

Benefits:
Work From Home

United Kingdom
Northern Ireland
Belfast Show on map Get directions